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Thread: Can I stop scams targetting customers via phone?

  1. #1
    Junior Member
    Join Date
    May 2006

    Can I stop scams targetting customers via phone?

    So lately we have had about 100 of our customers targeted by scammers. The scammer calls them, its either a live person or a recording and attempts to get some account information from them. The problem is some people will give their private info to anyone! We have tracked about 20 different phone numbers that these calls have been made from. Aside from contacting state and federal law enforcment is there anything else I can do? Does anyone have any insight into combatting this type of scenario?

  2. #2
    AO's Filibustier Cheap Scotch Ron's Avatar
    Join Date
    Nov 2008
    Swamps of Jersey
    Educate your customers.

    One of my clients (major investment firm) sent out letters to all their customers telling them that they NEVER call or email customers to ask for personal info. The letter explained identity theft, phishing scams as well as a list of recommended actions to protect your ID. Suggest you do something similar.
    In God We Trust....Everything else we backup.

  3. #3
    Senior Member nihil's Avatar
    Join Date
    Jul 2003
    United Kingdom: Bridlington
    contacting state and federal law enforcment
    Do that first

    Then ask yourself how these customers were targeted?

    Dumpster diving?
    Internal leak?

    Otherwise as CSR has advised you.

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