January 10th, 2010, 01:40 PM
You obviously live on a different planet? In Europe you run the manufacturer's diagnostics first. This will read any SMART logs and will conduct other tests that SMART doesn't get near. It also checks to see if the item is still under warranty.
The Smart feature has alot of error codes to present to you at anytime. If your supplier starts acting up.....stop them in their tracks and give them a random smart code. They will shut up and summerize an error report. For example......error code 203 means ECC errors. After giving the supplier that code what else can they say to you? The supplier works for you under contract. You don't have time to defrag, do this and do that. Make them work.
It will then produce an error code that the manufacturer knows, understands and trusts............ and automagically provide an RTB document that you just send with the defective drive.
They will tell you to run their diagnostics
After giving the supplier that code what else can they say to you?
This is particularly true of small/medium businesses, SOHO and private domestic users who have no special relationship with their suppliers and whose only contractual rights are those granted by the manufacturer's warranty and local commercial law.
Please remember that Europe is made up of a number of countries who all speak different languages, and that long distance telephone calls are obscenely expensive by US standards. The manufacturers diagnostics are the way to go to get a speedy resolution, or any resolution at all.
Another thing, is that here OEMs typically supply a system with a 1 year warranty. HDDs frequently have a 3 year warranty. Strictly speaking, your legal rights are 1 year for ALL components, but the HDD manufacturer doesn't check that, if they get their own RTB document..........they just send you a replacement.............I have pulled that stunt more than once
You certainly don't want to make contact with them other than through their RTB system because you will be asked what machine it was running in and that would be game over.
Legally your contract is with the OEM and their contract is with the HDD supplier.
SMART is predictive and premptive. You are seriously suggesting you would tell your boss that a drive you were responsible for had been giving SMART errors and you had done nothing about it? That sounds distinctly career limiting to me
This is how you get things done and make people jump. That code saved your workload and made you look good to the boss when the customers are complaining to him/her. You right....it is predictive in this case.
Because the manufacturer's software is analytical and diagnostic there is no suggestion that you might have been asleep on your watch
Anyways, how many end users have the faintest idea what SMART is? They bring the drive to you when it is already playing up, and the SMART data are an irrelevancy in the past. Show them the manufacturer's RTB voucher and they are happy because they are going to get a replacement, or the diagnostics log and they know that they are going to have to buy one because it is out of warranty.
January 10th, 2010, 06:30 PM
I was trained and told by the BOSS himself to go this route. That site was a global Headquarters for computer repairs and returns. You have limited number of qualified techs but 4-days worth of computer problems. A tech was made sure not to spend too much time on 1 stupid computer. The name of the game was to stop the clock long enough to fix the simple things.
Originally Posted by nihil
BTW, why is it that I post solutions and it's always the same TROLLS thinking they attacking me. It is funny.
January 10th, 2010, 08:15 PM
Yeah, as I said, it is a question of scale............I am afraid you were coached by someone who technically knew jack sh1t.
I was trained and told by the BOSS himself to go this route. That site was a global Headquarters for computer repairs and returns.
I am just firing up another machine to see exactly how long it takes to run manufacturer diagnostics...............you don't have to watch it..........you can go to the PBX for a beer it will work whilst you are away.........trust me
And real life isn't the bloody USN...............
Try having to charge a real customer for your work.......that is one hell of a lot different.......believe me!
The OP is a private user with a single machine...........or don't you bother to read the requirements?
<60 seconds to launch,< 10 minutes to run the full test suite
Last edited by nihil; January 10th, 2010 at 09:08 PM.
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