Printer issue
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Thread: Printer issue

  1. #1
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    Printer issue

    Recently I've been having an issue with getting documents to print. I've tried reinstalling drivers, restarting the computer, and restarting the print spool service. It seems that the print spooler service won't stay running, and any time I try to do something dealing with the printers the service seems to stop. This issue is in Windows 7, 32bit. Any help would be appreciated.

  2. #2
    Senior Member SnugglesTheBear's Avatar
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    more information please

    Can you give me an error message to go on? Check the logs via the event viewer and see if you can find some more information there. Also, if your computer isn't a custom job, then preloaded software from the manufacturer might be causing conflicts. Anywho, post more and I will see if I can help.

    Cheers

  3. #3
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    This is the event viewer error/warning

    It doesn't have much information, but maybe you can see something I can't. I'm in the process of moving to a new house so I may not be able to reproduce the error message for a day or two.
    Code:
     [ Name]  Service Control Manager 
       [ Guid]  {555908d1-a6d7-4695-8e1e-26931d2012f4} 
       [ EventSourceName]  Service Control Manager 
     
      - EventID 7034 
    
       [ Qualifiers]  49152 
     
       Version 0 
     
       Level 2 
     
       Task 0 
     
       Opcode 0 
     
       Keywords 0x8080000000000000 
     
      - TimeCreated 
    
       [ SystemTime]  2010-06-17T18:40:32.934019100Z 
     
       EventRecordID 1058060 
     
       Correlation 
     
      - Execution 
    
       [ ProcessID]  660 
       [ ThreadID]  2920 
     
       Channel System 
     
       Computer *****
     
       Security 
     
    
    - EventData 
    
      param1 Print Spooler 
      param2 2

  4. #4
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    Now when I try to add a new printer it says the print spool service is not running. So I restart it an try to add a new printer and the same thing comes up. Something must stopping the service, or there must be something wrong with it. Thats all I can think of. Any ideas? Anyone? I hate to be defeated by these things. I just refuse to reformat to fix this.

  5. #5
    rebmeM roineS enilnOitnA steve.milner's Avatar
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    Have you tried manually starting the service to see what happens?

    This might help you understand more.

    Regards,

    Steve
    IT, e-commerce, Retail, Programme & Project Management, EPoS, Supply Chain and Logistic Services. Yorkshire. http://www.bigi.uk.com

  6. #6
    Senior Member SnugglesTheBear's Avatar
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    It would appear from the Event log that your printer spool is terminating unexpectedly, but you already knew that >.<
    http://www.eventid.net/display.asp?e...ontrol+Manager

    The only reason why I could see this continually happening would be that there exists a misconfiguration somewhere on you system. Some more events that happen right before the event of the spool crashing would be of great help. It might be trying to dial out to a service that isn't running causing a crash, but I still need more information. So, I guess more events would be a good starting point? Should be events right before the crash if my hunch is correct.

  7. #7
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    Quote Originally Posted by steve.milner View Post
    Have you tried manually starting the service to see what happens?

    This might help you understand more.

    Regards,

    Steve
    Yes, that was what I was doing. I stopped the service manually. Then I started it manually.

    I went into the registry and just started deleting stuff. I previously tried uninstalling printer drivers to no avail. But it seems they weren't completely removed. Data was still in the registry that I'm hoping was causing the issue. Print spooler seems to be more stable now. I printed a test page and it actually successfully worked. So I guess we'll see as to whether that was the issue. I'll keep you guys updated if I have any more problems.

  8. #8
    Senior Member SnugglesTheBear's Avatar
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    yeah, the registry gets mucked up very quickly if you aren't constantly protecting it. I am curious to what registry keys you deleted though....

  9. #9
    Senior Member SnugglesTheBear's Avatar
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    also, on a note of the registry. Does anyone know any good freely available registry cleaners? The ones I used before I switched to unix are no longer out there >.<

  10. #10
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    I use a combo of CCleaner and Free Registry Defrag. naturally, the first is to clean it out, and the second is to defrag it. Not really sure how much the defrag does, but it hasn't seemed to hurt anything.

    Obviously these didn't delete any entries dealing with the printer drivers. I'll look and see if I can find the ones I deleted. I will admit, it was somewhat haphazardly haha.

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