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Thread: Help w.t.f

  1. #1
    AO's MMA Fanatic! Computernerd22's Avatar
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    Cool Help w.t.f

    I am fixing an Alienware notebook running Windows XP Professional and when I turn it on, it goes directly to the Windows Splash Screen,(like usual) then all of a sudden, it goes directly to the checking file system screen on c: Type I'm using NTFS.

    Anyways, it says CHKDSK is verifying files (stage 1 of 3) completes it. Then on Stage 2 it freezes. It will stay at 0% percent. It has been like this for the past hour. It freezes and I cannot do anything. I have to do a *hard* shutdown (hold button in until it shuts down)

    So, I try *last known good configuration* setting it will load into the windows desktop. However, the taskbar will not display (no start button, no time clock etc...) and the mouse will not move.

    So then I tried Safe Mode the script comes down and again it freezes will not load into any desktop.

    I tried safe mode with networking same thing.


    I can access the desktop however, the mouse does not move and the taskbar will not load at all causing the software not to respond. If I could access just anything in the system I could fix this issue but it keeps freezing. I checked the BIOS all hardware is being detetected in their. No loud noise at all from the machine. Their is some important information on the system, that I need to get off of the hard drive before any reformatting.

    Anyone have any ideas on what it could possibly be? PS; I do not have a hard copy of the windows XP Disk otherwise I could access Recovery console.

    Anyone have any ideas on what might be causing this issue? I have no clue what the doctor was doing before this occured? He was busy with a patient and I did not want to disturb him. Any and all help is greatly appreciated. Later, Mike

  2. #2
    Gonzo District BOFH westin's Avatar
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    Could you boot off of a Live linux CD to grab the data at least?

    Are there any built in hardware diagnostic utilities?
    \"Those of us that had been up all night were in no mood for coffee and donuts, we wanted strong drink.\"

    -HST

  3. #3
    AO's MMA Fanatic! Computernerd22's Avatar
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    Thank you for the reply. How can I tell if their are any hardware diagnostic utilities? Press F2 to enter BIOS. Press F8 to access different windows options. PS; I don't have any system disks or anything like that. Unless, they partitioned a drive with that software on it. I will have to check the manual online for it unless you know how/where to find it

  4. #4
    AOs Resident Troll
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    Sounds like the hard drive is going to me....I would grab the data before trying anything else either by using a boot disk or slaving the drive in another machine.

    MLF
    How people treat you is their karma- how you react is yours-Wayne Dyer

  5. #5
    Gonzo District BOFH westin's Avatar
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    I would tend to agree with MLF on this one. --

    The diagnostic utilities might be accessible from the boot menu [usually F12 while booting], or through BIOS. I would stop trying to boot into Windows. As noted in a couple of previous threads, chkdsk can do more harm to a drive than good. It concerns me that it is coming up every time you boot, and then locking up.

    I would make it your first priority to back the data up. [Before you even run diags]
    \"Those of us that had been up all night were in no mood for coffee and donuts, we wanted strong drink.\"

    -HST

  6. #6
    AO's MMA Fanatic! Computernerd22's Avatar
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    Thank you for the replies. I am on the phone with them right now with phone support, let you know how it goes, Thanks for the replies.

  7. #7
    AO's MMA Fanatic! Computernerd22's Avatar
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    okay, the system was bought back in 2005 the warranty expired in 2008 It's either hard drive or memory

  8. #8
    Gonzo District BOFH westin's Avatar
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    I would put $$ on the hdd. Though, I have been wrong about failing hdds recently, as other threads will show. Still better safe than sorry. Usually the data stored on a system is the most valuable part. back it up! Edit: eh... I am not sure why this is double spacing... any ideas Joe?
    \"Those of us that had been up all night were in no mood for coffee and donuts, we wanted strong drink.\"

    -HST

  9. #9
    HYBR|D
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    Grab Hiren's Boot CD, burn that to a blank CDR, change BIOS to allow you to boot from CDR.

    it has a range of tools let it run a chkdsk with the /f /r flags enabled. (It will scan for bad sectors and attempt to repair.

    It will also contain mem testing hard drive testing tools etc there isn't any harm running them also.

    westin what browser you using? it could be a .js issue on your end. grab Ccleaner if you already don't and give that arun.

  10. #10
    Gonzo District BOFH westin's Avatar
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    HYBR|D - I was using FF under Ubuntu when I posted that. I will take another look tonight if I remember.
    \"Those of us that had been up all night were in no mood for coffee and donuts, we wanted strong drink.\"

    -HST

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