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  1. #1
    Senior Member Zorolord's Avatar
    Join Date
    Sep 2001

    Potenial Virus Infection

    Just wondering if anyone has experienced e-mailing disappearing from Outlook 2007. It's second time it's occured on a user's computer Win XP SP3 (32 Bit) Office 2007. First time I ran a full anti-virus scan and malware scan using latest McAfee and Malware Bytes and MSRT.

    Now it's occured again symptoms are new messages just starting deleting. I am not sure if it is a virus unfortunately I can't take the chance because I am just 1st line support, so it's my duty to remove the system incase of potenial infection. However I am just wondering could it just be fault with user leaning on the delete key or has anyone experience similar issue.

    Many Thanks

  2. #2
    Gonzo District BOFH westin's Avatar
    Join Date
    Jan 2006
    SW MO
    Are the messages in the 'trash' after they are deleted? Or are they simply gone?

    Is the user using any other mail clients on different systems?

    Is Outlook 2007 configured with IMAP or POP?

    Do they have access to the email with a mobile device?

    Is there a web interface?

    Too many questions?
    \"Those of us that had been up all night were in no mood for coffee and donuts, we wanted strong drink.\"


  3. #3
    Senior Member Zorolord's Avatar
    Join Date
    Sep 2001
    Hi Westin

    Well after the intial issue of messages deleting they just according to the user went to the deleted items folder. I have signed on to the same machine offline and messages are not deleting.

    It is IMAP he does have e-mail on handheld blackberry device.

    They is a web interface, but he doesn't use it often (possible once in a blue moon)

    He has signed onto another machine without issue.

    I was thinking possibly conflict between blackberry device and Exchange 2003, but this is only the 2nd time it's occurred and he has the phone for possibly 18 months.

  4. #4
    AOs Resident Troll
    Join Date
    Nov 2003
    If you delete on the blackberry it goes into the deleted items....by default Exchange retains deleted items fro 30 days ...so they can be recovered that way.

    If the profile is fine on another machine...user has probably set a filter or rule .....check that out.

    How people treat you is their karma- how you react is yours-Wayne Dyer

  5. #5
    THE Bastard Sys***** dinowuff's Avatar
    Join Date
    Jun 2003
    Third planet from the Sun
    There can certainly be a conflict between Exchange 2003 and Outlook 2007. If you are set to use RDP over HTTP and the client is in cached mode. All sorts of things will do wierd ****.

    Not all Clients and not all the time.

    Email sub folders
    Shared folders
    Like I said, wierd **** will happen.

    You really need to upgrade Exchange. Outlook 2010 is going to bitch and moan about exchange 2003

  6. #6
    Only african to own a PC! Cider's Avatar
    Join Date
    Jun 2003
    Doesnt sound like a malware issue to me tbh.
    The world is a dangerous place to live; not because of the people who are evil, but because of the people who don't do anything about it.
    Albert Einstein

  7. #7
    Senior Member Zorolord's Avatar
    Join Date
    Sep 2001
    Unfortunately I was forced to reimage the machine, we use cache exchange amongst all about users and we have about 50 locations on our active directory. Unfortunately (actually fortunate) I am not part of the server team. Aparently before exchange is upgrade all DC's and exhange servers need upgrading to Win 2008. Cinder I agree with you, but couldn't take chance. Thanks for all the advise though.

  8. #8
    They call me the Hunted foxyloxley's Avatar
    Join Date
    Nov 2003
    3rd Rock from Sun
    check all settings
    there is an option to HIDE read mails
    think it is under the VIEW list

    just read the re-imaged bit
    ah well :P
    55 - I'm fiftyfeckinfive and STILL no wiser,
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    Beware of Geeks bearing GIF's
    come and waste the day :P at The Taz Zone

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