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January 8th, 2011, 08:01 AM
#1
windows explorer has stopped working during loading
I have a Dell Vostro 200 series desktop computer. When I turn on my computer it goes to the welcome screen to select which user account to log into. I click on my username and the welcome screen appears then it loads into the desktop without icons only a (taskbar) at the bottom.
The system will immediaetly show an error message *Windows Explorer has stopped working* only option is to hit 'close program button. Then it brings up problem reports and solutions then it goes directly to a *black screen only displaying a mouse cursor. No taskbar, no icons. All help is greatly appreciated.
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January 8th, 2011, 08:14 AM
#2
try pressing the windows logo key and R then type in the run box explorer.exe
see if that reloads, if not bring up the task manager via CTRL ALT DEL then click the File :> New Task and typing in explorer.exe
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January 8th, 2011, 04:52 PM
#3
Hey Computernerd22!
What caused it to do that do you think?
Can you boot into Safe Mode? Or does the same thing happen?
Does it happen in the other accounts?
If you can boot into Safe Mode, I would disable everything in Startup and under Services (after hiding all Microsoft services) via msconfig, and then see if it boots up.
If you can't boot into Safe Mode, what about Safe Mode w/ Command Prompt? If you can get there, you can do a system restore from the command line. Just type %systemroot%\system32\restore\rstrui.exe
If you can't even do that, I would pull the HDD and back up all of your stuff to DVD, thumbdrive or an HDD via another computer, then put the HDD back and perform a re-installation.
But what's important is why this happened to begin with. Please answer the questions above so that we may better assist you.
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January 9th, 2011, 01:55 AM
#4
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January 10th, 2011, 05:02 AM
#5
What caused it to do that do you think?
Can you boot into Safe Mode? Or does the same thing happen?
Does it happen in the other accounts?
What caused it I do not know. I download from trusted sites aswell as scan all downloads with AV software before I open it. This has been an ongoing issue for about 8 months now. I just sign in my girlfriends name and user her account.
However, to answer your question I tried booting into safe mode I get to the desktop with safe mode being displayed in all four corners but no icons, no desktop, no taskbar just the same error message. windows.explorer
All the other accounts are fine on this sytem total of 3. What up Nihil Happy belated New year to you.
I am using CAT5 on a home network. Centurylink as the provider, and running a wireless Linksys router wrt54g firmware 5.0xxx (i think) I never had any issues before I am running windows vista home basic.
I will open the task manager and run internet explorer from their and it tells me to go to the windows update website. But when I click on the link it doesn't work nor does it work going through google. It is telling me to go through start, all programs, then windows update.
All help is greatly appreciated.
On a side note Nihil I am taking A(+) software 2 (there are 2 parts first is the hardware second is software) I will get my certification sometime in May if I pass. the exam. It is two eleven week courses.
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January 10th, 2011, 05:53 AM
#6
If you're able to log in w/ your girlfriend's account, I would just delete your account and create a new one. I'd back up your personal files (i.e. Documents, Pictures, Music, etc.) to somewhere else first, of course.
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January 10th, 2011, 07:28 AM
#7
Hi there,
I've had a similar problem with a client of mine. It actually turned out to be a nasty little worm. The antivirus picked it up and got rid of it, however it corrupted some files on its way out. I did a reformat just to be on the safe side.
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January 10th, 2011, 02:31 PM
#8
If you're able to log in w/ your girlfriend's account, I would just delete your account and create a new one. I'd back up your personal files (i.e. Documents, Pictures, Music, etc.) to somewhere else first, of course.
That is just it. I am trying to resolve the issue without having to reformat the machine or delete the account. Only reason I say this because I don't have anyway to backup my machine under that username. No thumbdrive, no external hdd, no blank cd or dvd etc...
Hi there,
I've had a similar problem with a client of mine. It actually turned out to be a nasty little worm. The antivirus picked it up and got rid of it, however it corrupted some files on its way out. I did a reformat just to be on the safe side.
I almost suspected some type of malicious software on the system but I scanned my system with rookit revelear, nothing found. With AVG (with AV signatures) up-to-date hijack-this and malwarebytes anti malware and nothing was found. So besides deleteing the username name and starting over or reformating the machine) is their anything else I could try to see if this would work. PS; tried system restore (no luck) surprised there.
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January 10th, 2011, 04:30 PM
#9
Couldn't you just log in as an admin user, copy the files over to another location, delete and then recreate the account, and then move the files back into the user's home folder?
\"Those of us that had been up all night were in no mood for coffee and donuts, we wanted strong drink.\"
-HST
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January 10th, 2011, 06:16 PM
#10
Originally Posted by westin
Couldn't you just log in as an admin user, copy the files over to another location, delete and then recreate the account, and then move the files back into the user's home folder?
+1
Just make a folder called C:\Temp or something and put all your crap in there, delete the faulty account and create a new one. Easy as pie. How is it that you're not able to do that?
[edit] All your crap is under C:\Users\Username If you can't copy b/c of permissions issues, use something like Knoppix or log in as admin.
Last edited by wiskic10_4; January 10th, 2011 at 06:26 PM.
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