Results 1 to 6 of 6

Thread: FBI RANSOM VIRUS INFECTED MAC OS X HELP!!

  1. #1
    AO's MMA Fanatic! Computernerd22's Avatar
    Join Date
    Mar 2003
    Location
    Miami, FL
    Posts
    795

    FBI RANSOM VIRUS INFECTED MAC OS X HELP!!

    I have a customer who was infected with the "FBI ransom virus pay $300 to get your system back" The customer is running a desktop OS X Macintosh. I fixed this before various Windows machines but not Macintosh. Any tips, tricks, articles, you recommend for doing this. I've seen an article but it said to reset the safari browser to "DEFAULT" settings. All help is greatly appreciated.

  2. #2
    Friend of Site Staff
    Join Date
    May 2012
    Posts
    389

  3. #3
    AO's MMA Fanatic! Computernerd22's Avatar
    Join Date
    Mar 2003
    Location
    Miami, FL
    Posts
    795
    Thanks for the fast replies Shay. I have to go see the client in one hour. I'll keep you posted to let you know how it went. Thanks, Mike

  4. #4
    Friend of Site Staff
    Join Date
    May 2012
    Posts
    389
    Good luck with that garbage!

  5. #5
    AO's MMA Fanatic! Computernerd22's Avatar
    Join Date
    Mar 2003
    Location
    Miami, FL
    Posts
    795
    Quote Originally Posted by Shay View Post
    Good luck with that garbage!
    The job went great! I opened Safari it was stuck on the fake FBI page. I then forced closed it. Open safari, went down to reset safari, made sure everything was checked. Hit reset and customers machine is up and running no fake fbi page and customer is very happy.

    Only one thing, some music videos wouldn't play from youtube so I downloaded adobe (that is what youtube said was missing) anyways, I downloaded it, went to install it, and it's prompting me for a password. Username is admin password customer has no idea. I talked to a fellow tech and he said if you don't know the password you're going to have to uninstall and re-install the whole operating system (which I didn't do) I was playing with adobe software and get it up and running without the password. Again, customer very happy. Thanks, Shay.

    On a side note, can you recommend any great books on learning Macintosh? I know windows and linux really well, I just need to brush up on my Apple skills. All help is greatly appreciated.
    Last edited by Computernerd22; May 13th, 2014 at 05:16 PM.

  6. #6
    Friend of Site Staff
    Join Date
    May 2012
    Posts
    389
    Never have dealt with Apple. I be like you Windows and some distros of Linux.
    My library does have some book on that subject.

    Amazon has these.
    http://www.amazon.com/Books-Learning.../RMAUY0TZ0OSRX

Similar Threads

  1. Microsoft Infected with a Virus
    By Egaladeist in forum AntiOnline's General Chit Chat
    Replies: 3
    Last Post: August 27th, 2005, 07:22 PM
  2. Is my Pc infected with virus..
    By sensible_guy in forum Newbie Security Questions
    Replies: 6
    Last Post: April 7th, 2004, 10:06 AM
  3. am i infected from a virus??
    By NullDevice in forum AntiVirus Discussions
    Replies: 9
    Last Post: June 9th, 2003, 07:44 PM
  4. My computer is infected with a virus
    By ha-lf in forum Newbie Security Questions
    Replies: 7
    Last Post: May 29th, 2003, 03:17 AM
  5. infected with trojan & virus
    By coVert in forum AntiVirus Discussions
    Replies: 4
    Last Post: January 5th, 2003, 01:13 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •