recently a friend's computer (running windowns 98) had some of the keys on the keyboard reconfigured and now she is unable to type in passwords, instant message, or type papers with any sense of clarity. i haven't been able to get to the computer myself as i am away at school, but i was looking for some ideas to help her. is there a known virus that does this? is it possibly something the user did? how do i get to the keys to reset them back to the default settings? any help would be greatly appreciated. just ask if more information is necessary. thank you.