1 2 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 312 ms 311 ms 311 ms jc-in-f99.google.com [64.233.187.99]
Now that's interesting...Looks like it doesn't get out the front door, then suddenly picks something up way down the line...

Nihil, do you think this looks like the problem is at/near the gateway? I'm thinking it's got to be some piece of equipment there in his building. Definitely test the line.