It is true that Microsoft has some customer service issues to work out, and a whole bunch of quality issues to ponder on. Yet, you guys that hate MS try to write an OS that is as versatile as Windows. It's very hard, and I think MS did a great job with 2000 and a very good job with XP. As for the security, it's not a big deal. You still have the same options as before: be legitimate or pirate it.