Some of these may have been posted before but i think some are new, Its funny they say there are two types of people in today world computer literate and illiterate but i think theres a third just plain dumb.

Customer: "I'm having trouble installing Microsoft Word."
Tech Support: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."
Tech Support: "Ma'am, remove the disk and tell me what it says."
Customer: "It says '[PC manufacturer] Restore and Recovery disk'."
Tech Support: "Insert the MS Word setup disk."
Customer: "What?"
Tech Support: "Did you buy MS word?"
Customer "No..."

Email from a customer:

I've bought a stolen CDD3610 which didn't come with any software or cables. Could you please send that to me? I presume I do have the full 12 months warranty?

Customer: "Do I need a computer to use your software?"

I was teaching an email course to novice users -- some of them I was explaining how to enter contact information in the address book, so the program could "look it up" for them. Bad choice of words.

Student: "So it'll look up phone numbers for me?"
Me: "That's right."
Student: "Does it have to be on the right page?"
Me: "Uh, do you mean the right screen, or...?"
Student: "No, I know it has to be my own computer screen. But when I hold the phone book up to the screen for the computer to look up the number, does it have to be on the right page?"

Tech Support: "What seems to be the problem?"
Customer: "When I change my font sizes, the letters change size."


While visiting a network user's office to install a small program (we use Windows NT 4.0 here), he asked:

Him: "Can you answer a question?"
Me: "Sure."
Him: "See the recycle bin? Does someone come round and empty it?"


Tech Support: "Ok, I can help you install the software. Would you like me to do that?"
Customer: "Yes."
Tech Support: "All right, can you insert the disk in the disk drive please?"
Customer: "How?"
Tech Support: "Place the disk in the opening at the front of the computer."
Customer: "Will I have to have my computer delivered before we can do this?"
Tech Support: "Um yes, that might be an idea."

Tech Support: "Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"

Tech Support: "Hi, how can I help you?"
Customer: "Uh, yeah, I can't print."
Tech Support: "Ok, sir, I want you to click 'Start' and--"
Customer: "Listen, buddy, don't get technical on me! I'm not Bill Freakin' Gates, you know!"


Customer: "Uhh...I need help unpacking my new PC."
Tech Support: "What exactly is the problem?"
Customer: "I can't open the box."
Tech Support: "Well, I'd remove the tape holding the box closed and go from there."
Customer: "Uhhhh...ok, thanks...."

Tech Support: "I need you to boot the computer."
Customer: (THUMP! Pause.) "No, that didn't help."