I agree with you that AOL is a vile ISP, but a lot of your points are problems that face all online companies. AOL is a large company so it may get more activity such as how viruses tend to threaten microsoft more often than linux.

AOL Rants:

I've attempted to buy third row concert tickets on AOL only to be kicked off and end up with seats in the far back section !

I've spent hours at a time sitting at a computer trying to connect to AOL

I've been disconnected and unable to reconnect when attempting to talk a friend (who i could only contact online) down from suicide !

thankfully the dark ages passed for me years ago when I grew to the age of selecting my own ISP