Cheyenne,

If you are still having problems getting into router, go to the following link.
Step by step guide to backdoor through console port as some have recomended.

One thing though, this is assuming you have a rollover cable and a cisco proprietary DB9 connector.


http://www.cisco.com/en/US/products/...800942bc.shtml

Good Luck..

P.S.
If you need clarification in the procedures, (if first time breaking into router) or in the pinout settings for console and or DB9 connector, I can send over...

Oh, by the way, do not be concerned if you do not see your model# "831"; the procedures are the same......