Thanks for the reply's:

I did talk to ISS support for about 2 hours...they weren't able to help much, I think they knew about as much as I did.

Thanks for the link TH13, I'll have to read over those and see if anything shows up.

SD, that might would work, but I would have to fly out of state to do that, because that's where the scanner is...unfortunately, we just copied the file from one machine to a laptop the last time we were out there doing work assuming that we could just upload the DB on a different scanner. Apparently ISS had other ideas.

Nihil, I don't think that the name has any relevance to whether the database could be imported or not, we did try removing the default DB in the scanner and then changing the name to the default and inserting it into the proper folder, but thanks for the suggestion.

But not all is lost, apparently I don't even need the information after all.

God, I love working for the government.