The room is pretty big and its security is critical for the operational activities of business. We have almost all of our regional servers in that room.i.e. domain controllers,mail servers,web server,dns,file server,ftp server, our CISCO equipment tha includes firewalls,IDS and CATALYST. All of our call center equipment, that includes our cluster IVR's, cluster CTI's, recorder machines, database server and ACD stuff. The integrity and security of data is one aspect. But I am being paranoid about the physical access to the machines. If any of these machine goes down, organisational activities will come to a halt. I am looking to suggest a proposal to my company which does balance between cost and risk assessment. OK, data security and integrity is an important issue to worry about, but one cannot be ignorant about the physical security.

For our tech support team, we have already a visiting policy but i am looking to harden it a little more. Umm, two factor authentication seems to be a nice idea. I guess i would say palm scanning and a security camera in place and a loud alarm would do good. What does AO say about it??

P.S. Besides, anyone ever had an experience with the call center setup, like IVR's, CTI's and ACD etc. Would you suggest any specialised security precautions in a call center environment??