Hi all,
I have a very basic question and hope it would contribute to the community. What would be your approach if an end user comes upto you and tell you that his corporate portal is not working or he tells you that his internet is down

What I would do is:

-- Ping my network gateway to see if its alive
-- do 'nslookup/dig' to see if name servers are doing their job
-- will do a 'tracert -d to corporate_portal' and see where it drops out

Well, that was my approach.Wondering, how would a geek look into these sort of situations, when he do not have access to the webserver hosting the corporate portal, does not have access to any proxy/NAT-ing device. How would a geek look into all this being on the client side with almost no administrative previliges to the server machines.

I would appreciate, if you people could list down any further utilities which gives you more freedom and liberty to diagnose the problem. (may be something like Hping).

Your input on this will be considered a great help. Looking forward to it.