Originally posted here by brokencrow
Support? What is support? Thirty minutes on hold so you can talk to a tech with a heavy south Indian accent who only works Level 1 and is as likely as not to give you bad advice!
That's why Dell instituted the live chat feature...it was a godsend when my laptop display went bad. I had the problem solved and a tech sent out to replace it the next day. Not sure if other vendors have this available, but it definitely beats talking to "Johh" or "Mary" from India, and you have a transcript emailed to you for your records.