Yes. I simply talked to a rep with the online chat system, explained I had purchased the router recently via ebay, and that it didn't work. They asked for the serial #. They had me first check the power supply. If you're unable to check it, it's likely they will want to you to test that before you get a replacement. Once confirmed the power supply worked, an RMA was issued. No questions about where I purchased it, or even a confirmation as to when it was purchased. I received the new router in two days. My new one is a new version that works great. I'm very surprised at the support I received!