Top White Papers and Webcasts

  • Today's reality is that security is becoming an increasingly complex and costly challenge for many organizations to manage on premises. Despite enterprises' best efforts to bolster their security posture and keep current with emerging vulnerabilities, cyberattacks persist, and data breaches continue to climb at an alarming rate. Given this threat landscape, IT teams are beginning to rethink the traditional do–it–yourself (DIY) approach, in which every security challenge is handled in–house. …

  • If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting …