Many companies are finding that providing a Millennial-friendly experience is essential to their success and brand loyalty. This easy to digest white paper takes a look at the customer service expectations of Millennials and how companies can make small changes to meet their needs. Topics include social media customer service, the importance of omni-channel and easy-to-execute strategies to implement now for a competitive advantage.
This report from 451 Research examines the challenges faced by IT teams managing data in a hybrid cloud environment. It identifies key considerations in the areas of security, cost management and performance and provides recommendations for both cloud managers and administrators.