Top White Papers and Webcasts

  • Many companies are finding that providing a Millennial-friendly experience is essential to their success and brand loyalty. This easy to digest white paper takes a look at the customer service expectations of Millennials and how companies can make small changes to meet their needs. Topics include social media customer service, the importance of omni-channel and easy-to-execute strategies to implement now for a competitive advantage.

  • Solve your IT issues, ninja-style. Proactively managing your company's IT environment takes skill and discipline. That means your internal IT department has to be ready to solve problems before your users notice them. In this eBook you'll be given efficient strategies for: Systems Monitoring, Desktop & Server Monitoring, Patch Monitoring, Infrastructure Monitoring and Network Monitoring.