How to please your IT Department
Not so much Security related, but I thought that some AO people may get a bit of a laugh..
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When you call us to have your computer moved, be sure to leave it buried
under half a ton of postcards, baby pictures, stuffed animals, dried
flowers, bowling trophies and children's art. We don't have a life, and
we find it deeply moving to catch a fleeting glimpse of yours.
Don't write anything down. Ever. We can play back the error messages from
here.
When an I.T. person says he's coming right over, go for coffee. That way
you won't be there when we need your password. It's nothing for us to
remember 700 screen saver passwords.
When you call the help desk, state what you want, not what is keeping you
from getting it. We don't need to know that you can't get into your mail
because your computer won't power on at all.
When I.T. support sends you an E-Mail with high importance, delete it at
once. We're just testing.
When an I.T. person is eating lunch at his desk, walk right in and spill
your guts right out. We exist only to serve.
Send urgent email all in uppercase. The mail server picks it up and flags it
as a rush delivery.
When the photocopier doesn't work, call computer support. There's
electronics in it.
When you're getting a NO DIAL TONE message at home, call computer support.
We can fix your telephone line from here.
When you have a dozen old computer screens to get rid of, call computer
support. We're collectors.
When something's wrong with your home PC, dump it on an I.T. person's chair
with no name, no phone number and no description of the problem. We love a
puzzle.
When an I.T. person tells you that computer screens don't have cartridges in
them, argue. We love a good argument.
When an I.T. person tells you that he'll be there shortly, reply in a
scathing tone of voice: "And just how many weeks do you mean by shortly?"
That motivates us.
When the printer won't print, re-send the job at least 20 times. Print jobs
frequently get sucked into black holes.
When the printer still won't print after 20 tries, send the job to all 68
printers in the company. One of them is bound to work.
Don't learn the proper name for anything technical. We know exactly what
you mean by "My thingy blew up".
If the mouse cable keeps knocking down the framed picture of your dog,
lift the computer and stuff the cable under it. Mouse cables were designed
to have 20kg of computer sitting on top of them.
If the space bar on your keyboard doesn't work, blame it on the mail
upgrade. Keyboards are actually very happy with half a pound of muffin
crumbs and nail clippings in them.
When you get a message saying "Are you sure?" click on that Yes button as
fast as you can. Hell, if you weren't sure, you wouldn't be doing it, would
you?
When you find an I.T. person on the phone with his bank, sit uninvited on
the corner of his desk and stare at him until he hangs up. We don't have any
money to speak of anyway.
Feel perfectly free to say things like "I don't know nothing about that
computer crap". We don't mind at all hearing our area of professional
expertise referred to as crap.
When you need to change the toner cartridge in a printer, call I.T. support.
Changing a toner cartridge is an extremely complex task, and Hewlett-Packard
recommends that it be performed only by a professional engineer with a
master's degree in nuclear physics.
When something's the matter with your computer, ask your secretary to call
the help desk. We enjoy the challenge of having to deal with a third party
who doesn't know anything about the problem.
Can you put you name next to any of the above!!!!!
Loving regards
The people in IT...........:-)
Re: How to please your IT Department
Quote:
Originally posted here by SoggyBottom
Don't write anything down. Ever. We can play back the error messages from
here.
When an I.T. person says he's coming right over, go for coffee. That way
you won't be there when we need your password. It's nothing for us to
remember 700 screen saver passwords.
When something's wrong with your home PC, dump it on an I.T. person's chair
with no name, no phone number and no description of the problem. We love a
puzzle.
When the printer won't print, re-send the job at least 20 times. Print jobs
frequently get sucked into black holes.
When the printer still won't print after 20 tries, send the job to all 68
printers in the company. One of them is bound to work.
Don't learn the proper name for anything technical. We know exactly what
you mean by "My thingy blew up".
Changing a toner cartridge is an extremely complex task, and Hewlett-Packard
recommends that it be performed only by a professional engineer with a
master's degree in nuclear physics.
When something's the matter with your computer, ask your secretary to call
the help desk. We enjoy the challenge of having to deal with a third party
who doesn't know anything about the problem.
Those are my favourites. Although I'm not I.T. support or anything, I do know lots more than the avg user at school and always get asked for help. Its always great when 32 people are trying to print, and just because some of them don't get theirs instantly, they press the print button (on a 30 page document) at least 50 times and then wonder why it gives them 50 copies. Will some people ever learn?
