HelpDesk employee

i had this on my Inbox, don't know how far is it true, but funny !!

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This is a true story from the Word Perfect Helpline which was transcribed from a recording monitoring the customer care department. Needless to say the HelpDesk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause."


Actual dialogue of a former WordPerfect Customer Support employee (now I know why they record these conversations)!

"Ridge Hall computer assistance; may I help you?"

"Yes, well, I'm having trouble with WordPerfect."

"What sort of trouble?"

"Well, I was just typing along, and all of a sudden the words went away."

"Went away?"

"They disappeared."

"Hmm. So what does your screen look like now?"

"Nothing."

"Nothing?"

"It's blank; it won't accept anything when I type."

"Are you still in WordPerfect, or did you get out?"

"How do I tell?"

"Can you see the C: prompt on the screen?"

"What's a sea-prompt?"

"Never mind, can you move your cursor around the screen?"

"There isn't any cursor: I told you, it won't accept anything I type."

"Does your monitor have a power indicator?"

"What's a monitor?"

"It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"

"I don't know."

"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"

"Yes, I think so."

"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."

"Yes, it is."

"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"

"No."

"Well, there are. I need you to look back there again and find the other cable."

"Okay, here it is."

"Follow it for me, and tell me if it's plugged securely into the back of your computer."

"I can't reach."

"Uh huh. Well, can you see if it is?"

"No."

"Even if you maybe put your knee on something and lean way over?"

"Oh, it's not because I don't have the right angle-it's because it's dark."

"Dark?"

"Yes, -the office light is off, and the only light I have is coming in from the window."

"Well, turn on the office light then."

"I can't."

"No? Why not?"

"Because there's a power failure."

"A power... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"

"Well, yes, I keep them in the closet."

"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."

"Really? Is it that bad?"

"Yes, I'm afraid it is."

"Well, all right then, I suppose. What do I tell them?"

"Tell them you're too f*^ken stupid to own a computer."

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well, as for me, i don't believe it, but who knows !!


bimmer

An old one. I do believe that something similar would have happened as the background to this story coz we tend to underestimate how stupid people can be.
Cheers,
cgkanchi

i love this one, its been forever since i read it, but iv done that before (my family calls me for help all the time) and iv had techs from my ISP tell me bout it, i really think it happened though, lol.

I think most people who troubleshoot computer problems will never underestimate a user's "lack of familiarity" with their system (I'm being kind here!).