chronicles of george...

Wow, now this one hit a little too close to home. I've worked in the
call centers, and this is typically some of the stuff I despised and
laughed at all at the same time.
God only knows that people often times can't speak correctly, let alone
spell correctly. See the ticketing system horror and see why when you
call for support you are often times left confused and no better off
than when you started the call or you just completely repeat all trouble shooting with a Tier 2 tech that you had already done with a tier 1 bozo.

Check it out : http://chroniclesofgeorge.nanc.com/tickets1.htm



Regards.

LMAO, ACCTUAL help desk matterial, although it's reversed roles, it seems the user is more intelligent that the Help-operator....that's a new one...

good work
- Noia

Quote:

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Originally posted here by Noia
it seems the user is more intelligent that the Help-operator....that's a new one...

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Not really if anyone on AO has ever called AOL tech support. ;)


Regards,
Silentstalker

True, my ISP has some REALY dense people at help-desk, but they also had a cool one that suggested that I should take legal action against them because they gave me the wrong connection type and chanrged me for the higher one....

<edit>
<head_Hit_Keyboard>
* Thud Thud Thud *
</edit>

I've done the BB Cable and DSL Support on a Tier 3 level, I've seen crap like this all the time.
I hate it with a passion. Drove me to a change in within the company. I'm now working to train some of these idiots that do crap like that.


[edit]
Noia -> you aren't by chance getting screwed by MSN DSL are you?
[/edit]

Tell me about it, the tech support for my ISP is soo lame, it had droven me to tell them what I think about them, now it states under the comment on the account, that. . ."customer extremely hostile, forward to manager immediatly." - but at least now, I get someone who can answer a freakin question, so I guess there was a good outcome.