microsoft word error

ok....when im opening a regular *.doc document from one of my disks, i get this error:

WINWORD caused an invalid page fault in
module <unknown> at 0000:00000004.
Registers:
EAX=0062fe78 CS=0187 EIP=00000004 EFLGS=00010207
EBX=0062fe28 SS=018f ESP=00530028 EBP=00530048
ECX=005300cc DS=018f ESI=81764f8c FS=2ad7
EDX=bff76855 ES=018f EDI=005300f4 GS=0000
Bytes at CS:EIP:
32 2d 00 ff 16 00 cb 07 65 04 70 00 65 04 70 00
Stack dump:
bff76849 005300f4 0062fe28 00530110 005300cc 00530200 bff76855 0062fe28 005300dc bff87fe9 005300f4 0062fe28 00530110 005300cc 00000000 005302b8

any ideas on how to fix this?
also, one of the other documents on the disk works...

Does it happen just when you try to open those two documents? Or other documents on your hard drive? If you happens just with those on the disks then the disks might be damaged or the files may have been corupted.

it doesnt happen on harddrive files but on the disk i have 2 .doc files and one of them works and the other one gets the error message up above

ok...then either the disks are damaged or the file is corrupted :(

hmm.....mathgirl32 gave me this link, http://www.nocrash.com/ncbbs/msgs/935.shtml , which says this:

Quote:

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Normal.dot is the default template for Word when it first starts. It typically saves all the default settings in Word in the file. At times, this file can become corrupt or have conflicting settings. Therefore, it is necessary to delete the file. Word is programmed to write a new Normal.dot file when it is unable to find it. Therefore, the deletion of this file should not cause problems with Microsoft Word

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im currently trying to find this file...

hmm....never heard of that...try it

deleting the normal.dot file can be a solution to a corrupt template but your issue does not sound like a corrupt template. It sounds more like you have a bad disk where the two files are stored. If you can open all other work documents then normal.dot is not corrupt.

Deleting normal.dot file is not always an options. Remember normal.dot is the default template file for word soooo.... all of the setting you might have in word...will be gone... This includes auto-text, customized toolbars and buttons everything.

Try coping the file to the hard drive and see if you can open them. DO you have another copy of the file located somewhere else where you can make another copy and see if the new copies will open. have you attempt to run chkdsk on the diskette. IF you try to correct and error more likely then not it will trash the file but it might be able to recover...