Computer Help Desk Calls

Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is.

A lady was putting a credit card into her floppy drive and pulling it out very quickly. I inquired as to what she was doing and she said she was shopping on the Internet, and they asked for a credit card number, so she was using the ATM "thingy."

An individual who plugged their power strip back into itself and for the life of them could not understand why their computer would not turn on.

A distraught young lady weeping beside her car. "Do you need some help?" I asked. She replied, "I knew I should have replaced the battery in this remote door unlocker. Now I can't get into my car. Do you think they (pointing to a distant convenience store) would have a battery for this?" "Hmmm, I dunno. Do you have an alarm, too?" I asked. "No, just the remote 'thingy,'" she answered, handing it and the car keys to me. As I took the key and manually unlocked the door, I replied, "Why don't you drive over there and check about the batteries...it's a long walk." Tech Support: "What does the screen say now.." Person: "It says, 'Hit ENTER when ready'." Tech Support: "Well?" Person: "How do I know when it's ready?"

Several years ago we had an intern who was none too swift. One day he was typing and turned to a secretary and said, "I'm almost out of typing paper. "What do I do?" "Just use copier machine paper," she told him. With that, the intern took his last remaining blank piece of paper, put it on the photocopier and proceeded to make five blank copies.

One of our servers crashed. I was watching our new system administrator trying to restore it. He inserted a CD and needed to type a path name to a directory named "i386." He started to type it and paused, asking me "Where's the key for that line thing?" I asked what he was talking about, and he said, "You know, that one that looks like an upside down exclamation mark." I replied, "You mean the letter "i"?" and he said, "Yeah, that's it!"

1st Person: "Do you know anything about this fax machine?" 2nd Person: "A little. What's wrong?" 1st Person: "Well, I sent a fax, and the recipient called back to say all she received was a cover sheet and a blank page. I tried it again, and the same thing happened." 2nd Person: "How did you load the sheet?" 1st Person: "It's a pretty sensitive memo, and I didn't want anyone else to read it by accident, so I folded it so only the recipient would open it and read it."

AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in. Another Compaq technician received a call from a man complaining that the system wouldn't read word processing files from his old diskettes. The customer had stuck labels on the diskettes, then rolled them into his typewriter to type on the labels.

Another customer was asked to send a copy of her defective diskettes. A few days later, a letter arrived from the customer along with photocopies of the floppies.

A Dell technician advised a customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up and crossing the room to close the door to his room.

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