I found this tonite as I was trying to understand how Dell gets such a consistent rating of "Excellent", in customer service year after year.
I feel for poor shmuck who is moderating this forum.
:D
http://forums.us.dell.com/supportfor...ssage.id=53309
Rgards. :cool:
Read this and you will realize how good AO is! The quality remains in the membership, not the organization.
