TrendMicro loses 8 Million on Bad Signature

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July 15th, 2005, 02:01 PM
thehorse13

TrendMicro loses 8 Million on Bad Signature

http://news.com.com/Trend+glitch+cos...3-5789129.html

Trend glitch costs $8 million
Published: July 14, 2005, 5:25 PM PDT
By Joris Evers
Staff Writer, CNET News.com

The April distribution of a faulty software update cost Trend Micro $8.1 million as of the end of June, the Tokyo-based security software company said on Thursday. The issue has also forced Trend Micro to lower its second-quarter revenue and net income forecasts, the company said in a statement.

The faulty virus pattern file distributed by Trend Micro on April 23 disabled the computers of customers running Windows XP Service Pack 2. The company has said the faulty update was only available for 90 minutes, but it still hit thousands of desktops and angered customers. Trend Micro has lowered its revenue forecast by 2.9 percent and its net income forecast by 16.7 percent as a result of the incident, it said.

All I can say is.....WOW. :eek:
July 15th, 2005, 02:11 PM
MrLinus

I'm curious as to what they consider as factors into the costs they had to deal with. Irrate phone calls? loss of customers? loss of PR?
July 15th, 2005, 02:13 PM
MoonWolf

Thats a pretty big hit to take.

I wonder how this will effect the overal av market.
July 15th, 2005, 02:17 PM
Kthln01

Did TM do any kind of "proofreading" or testing before shooting a faulty update to thousands of people?
July 15th, 2005, 02:53 PM
|3lack|ce

Quote:

I wonder how this will effect the overal av market.

Hopefully it will cause all of the AV companies to pay closer attention to detail and avoid errors like this in the future.
August 13th, 2005, 08:15 PM
xarries

Quote:

Originally posted here by Kthln01
Did TM do any kind of "proofreading" or testing before shooting a faulty update to thousands of people?

It seems very odd that TM didn't test it, it would make one wonder about their priorities.
August 13th, 2005, 08:34 PM
rider_royal

Sometimes priorities change when people tend to take some things or procedures for granted , they with time tend to devote less time to most regular and repetitive work. But bad things can happen to even most cautious ones, so we can hope that next time this type of error will not happen , atleast from someone working against viruses. :-)