Not sure if this is a spyware problem

A friend of mine is having issues with his laptop. He gets this error:

Error Loading: e6f1873b.dll & d0ce0c16b1.dll

I googled and it looks like it could be a spyware problem, but I'm not sure. I told him to back everything up and we'll try using Hijackthis to get rid of it. Here is his hijackthis log:

/*I was looking at all the O10's, but I was uncertain. He is running AVG and it has AVG in the name. I"m also running AVG and ran hijackthis and didn't have these on my list. Also there is a web offer wo.exe that looks fishy and there are some BHO's without names. */

Logfile of HijackThis v1.99.1
Scan saved at 10:50:05 AM, on 2/22/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\AccessDirect\dadapp.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\PROGRA~1\Web Offer\wo.exe
C:\WINDOWS\system32\w?wexec.exe
C:\Program Files\rdso\eetu.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Energy$mart\My Documents\HiJackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50141
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://superpages.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50141
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {EF7920B3-CA79-C6AB-7DE6-C79EF8355193} - C:\WINDOWS\system32\rpgccoeu.dll (file missing)
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SearchToolbarBHOObject - {12EE7A5E-0674-42f9-A76A-000000004D00} - C:\WINDOWS\system32\stlb2.dll (file missing)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll (file missing)
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing)
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O2 - BHO: (no name) - {BEEF0CE3-B32B-EBF8-2131-BAA9389B5B92} - C:\WINDOWS\system32\lntyjgs.dll (file missing)
O2 - BHO: (no name) - {EF7920B3-CA79-C6AB-7DE6-C79EF8355193} - C:\WINDOWS\system32\rpgccoeu.dll (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing)
O3 - Toolbar: Search - {12EE7A5E-0674-42f9-A76B-000000004D00} - C:\WINDOWS\system32\stlb2.dll (file missing)
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [msn] msnmsgr.exe
O4 - HKLM\..\Run: [yahoo.com] Iexplor.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [JobHisInit] C:\Program Files\RMClient\JobHisInit.exe
O4 - HKLM\..\Run: [MplSetUp] C:\Program Files\RMClient\MplSetUp.exe
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [WinTools] C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [TBPS] C:\PROGRA~1\Toolbar\TBPS.exe
O4 - HKLM\..\Run: [{12EE7A5E-0674-42f9-A76B-000000004D00}] rundll32.exe stlb2.dll,DllRunMain
O4 - HKLM\..\Run: [A70F6A1D-0195-42a2-934C-D8AC0F7C08EB] rundll32.exe E6F1873B.DLL,D9EBC318C
O4 - HKLM\..\Run: [98D0CE0C16B1] rundll32.exe D0CE0C16B1,D0CE0C16B1
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\RunServices: [msn] msnmsgr.exe
O4 - HKLM\..\RunServices: [yahoo.com] Iexplor.exe
O4 - HKLM\..\RunServices: [Microsoft Update Debugger] wincfg32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [tcpmonui] C:\WINDOWS\System32\tcpmonui.exe
O4 - HKCU\..\Run: [msn] msnmsgr.exe
O4 - HKCU\..\Run: [yahoo.com] Iexplor.exe
O4 - HKCU\..\Run: [Microsoft Update Debugger] wincfg32.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [eZWO] C:\PROGRA~1\Web Offer\wo.exe
O4 - HKCU\..\Run: [Rmgi] C:\WINDOWS\system32\w?wexec.exe
O4 - HKCU\..\Run: [Aida] "C:\Program Files\rdso\eetu.exe" -vt ndrv
O4 - Global Startup: EPSON Background Monitor.lnk = C:\ESM2\Stms.exe
O4 - Global Startup: Picture Package Menu.lnk = ?
O4 - Global Startup: Picture Package VCD Maker.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1124325400997
O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing)
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG Firewall (AVGFwSrv) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WebSeach Toolbar support NT service (TBPSSvc) - Unknown owner - C:\PROGRA~1\Toolbar\TBPSSvc.exe (file missing)
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common Files\WinTools\WToolsS.exe (file missing)

Its a good idea to not just depend on one AV to do everything for you. You could try using Spybot, Adware and Housecall to triple check you are clean.

Spybot is one of the best tools out there for detecting and removing spyware as is the Lavasoft Adaware for removing Adware.

Housecall will just do the same as your AV but you have the guarentee of knowing it is absolutly 100% uptodate.

*AVG IMO, and I do mean IMO, is not the best AV around and that is just my opinion before the usual flaming/arguing starts!*

I had him update both Spybot S&D and Adaware and then run them both in safemode before he uses Hijackthis.

AVG has worked well for me. Their customer service is great, they get back to me extremely fast. It doesnt' have all the bell's and whistles the other AV software out there, but I'm fine with it. The main determing factor in using AV, it has been proven dependable and it is very inexpensive (I have the paid version).

I've never used Housecall, but I will look into it. Thanks.

Quote:

---

eetu - eetu.exe - Process Information

Process File: eetu.exe
Process Name: PurityScan Adware

Description: eetu.exe is an advertising program by PurityScan. This process monitors your browsing habits and distributes the data back to the author's servers for analysis. This also prompts advertising popups. This program is a registered security risk and should be removed immediately.

---

Process Library

This is what is causing your popups....

Also I see you are running Norton and AVG together, I would recommend you disable one and leave the other as the one with realtime protection and use the other one for manual scans, whichever one you want is your decision.

After that, I would go to Panda Online Scan

And then Trend Micro's Housecall

After you have done these, download Ewido 14 day trial don't worry about the 14 day trial bit, even after this expires the program will still update, you just lose some of the fancier options.

Get Spybot S & D and
Adaware SE before doing these scans (Ewido.and adware) in safe mode (Spybot will only work in normal mode), get Crap Cleaner go to your folder options and unhide files and folders also uncheck hidden system files, then run Crap Cleaner, clear out your temp files, then run Spybot S & D, once these have been done (online scans and Cleaner and Spybot) reboot into safe mode and run Ewido and Adaware SE, on completion, reboot into normal mode, get the latest definitions from Norton, AVG and Windows, then run a new Highjack this log, you should notice some differences, then post back here, or over at Aumha Forums .


You have a lot of 04's (startups) to manage these better get Startup Control Panel

Notice this in your starups....

Quote:

---

wtoolsa - wtoolsa.exe - Process Information

Process File: wtoolsa.exe
Process Name: Adware.W32.WinTools

Description: wtoolsa.exe is a process belonging to an advertising program by WebSearch. This process monitors your browsing habits and distributes the data back to the author's servers for analysis. This also prompts advertising popups. This program is a registered security risk and should be removed immediately.

---

Luck... ;)