Outlook XP junk email filtering

What the Fock is happened around here? Oh fock my head hurts somebody want to fill me in on what i missed ? :)

BTW

I have a user who is complaining that emails from one of her customers no longer reach her, but there is no NDR failure message or anything like that. So they appear to be going somewhere.

Also the existing emails from that customer now appear grey in the user's Inbox.

When I looked into this it appears that this means Outlook has designated them as junk emails, even though the 'blocked senders list' is empty.

I've got around this by adding this by adding the customer's email address to the Exceptions list in Tools--->Message Rules, but the user is worried that it may happen for other customers. (she almost lost a sale because of it).

So what I would like to do is just disable junk email filtering completely in Outlook , but I can't see a way of doing it. Any suggestions?

How to filter junk and adult content e-mail messages in Outlook 2002
http://support.microsoft.com/kb/286049/en-us

How to Change the Destination Folder for Junk Messages
1. From your Inbox folder, on the Tools menu, click Organize.
2. Click Junk E-Mail.
3. Click Turn Off for Junk messages

How to Change the Destination Folder for Adult Content Messages
1. From your Inbox folder, on the Tools menu, click Organize.
2. Click Junk E-Mail.
3. Click Turn Off for Adult Content Messages.