Hehe... I'd forego tech support completely if I could just get some damned decent software out of most of 'em. :D
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Hehe... I'd forego tech support completely if I could just get some damned decent software out of most of 'em. :D
I was informed last night by someone 'in the know' that M$ had removed the 'sign up for phone support' link from their bCentral website and instructed the tech support reps to take care of everyone who called in as the 'paid support' policy was under review. Admittedly, this represents a very, VERY small fraction of the paid support services out there, but it's a pleasant surprise to see 'Goliath' stumbling blindly in the right direction for once!
paying for support would not affect me just because I have not used support in a few years other then when something was broken and under warrenty but I feel real bad for the peeps who call tech spoort to ask how to install a program.
What is worse then this is a company charging for updates. I do nto get why I have to pay for a buggy program then have to pay to get the program fixed.
Great idea, so if they charge me for tech support can I charge them when I have to apply service pack 3 to 14 different PC's? (W2k)