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Ok..... My favorite subject...... Comcast Hi-Speed Cable....... :mad:
[rant]
They suck!!!!! When I first got cable in my area it was TCI Cable..... Worked like a dream... high speeds..... Solid as a rock. AT&T bought them out...... Worked like a dream..... high speeds..... Solid as a rock...... Comcast and AT&T swapped regions...... Works like a dream..... High speeds...... They can't keep it up for five F*****G seconds..... I swear if my network had as many problems as these morons I'd have been fired years ago.
At one point it was failing out for up to 5 seconds every minute.... It just dropped the connection..... couldn't see the DNS servers or the gateway..... I play counterstrike a lot and it's a pain in the a$$...<s>
I drop tech support a note and mention the Counterstrike bit.... Their response - We don't support online games 'cos we have no control of the game server. I write back with a ping -n 1000 the.gateway.ip attached clearly showing the drops and mentioning that I frequently administer my work network from this connection and the dropping is bad news. Their response - we don't support work connections without you upgrading to our "Pro" version at $X more..... (Note that at no time did they try to address the problem - they just abdicated any responsibility) <sigh> I respond, copied to the Better Business Bureau saying "unless Comcast can come up with a valid reason why I am not allowed to visit Yahoo.com then your crappy system is interfering with my surfing pleasure and if you do not fix it immediately I'm out of here and I will recommend to the 40 or so of my users that I know that use your system to move to DSL"....... Funnily enough I get a response from a VP of Customer Support in good ole California...... Interestingly enough before I even got his response I had been switched to a different subnet..... Alarmingly...... No more 2-5 second drops...... Odd how that works, huh?
So, everything is going swimmingly for a couple of months then it starts dropping for a minute to 2 minutes sometimes as often as 3 times in an hour....... I hesitate to even write to "non-technical support" so I decide to call them...... They won't even start doing anything until I remove my firewall..... I point out that they can ping my firewall and that, at this exact moment they won't see anything wrong 'cos connectivity is good. They don't care, I have to drop my firewall..... <sigh.... so many morons and they all work at Comcast>. I tell them to stick a monitor on my connection - he tells me he can't because of the firewall - I tell him he can and that I do it daily 'cos I run systems - he says "Yeah......" Now I know they probably get told all the time that "I'm good with computers" but gimme a break.... If I'm talking his level or higher than his level of understanding he should probably give me the benefit of the doubt..... But no..... I'm the dimwit and he is the all powerful $7/hr Tech Guru from Comcast.... Nothing will be done till I drop my firewall..... Nothing gets done.... I'll live with it.
My Boss uses Comcast and is computer illiterate. So I set up her system at home with a nice little firewall and an IDS that reports to me by mail if things go awry 'cos she has a 16 year old daughter..... <say no more.... teenager - computer - kazaa....> One day I'm sat minding my own business and I get an email - from her machine - it's a snort alert on a web attack on her master machine - (it has puresecure on it so the IIS server is active)...... But hang on!!!!! Port 80 inbound is blocked - in fact there are no ports mapped to internal machines..... WTF happened here..... I call..... They had a cable problem and the nice chap at Comcast had her daughter remove the firewall and everything was fine - so he told her not to put it back.... $h1T - I go over and what has occurred becomes apparent...... They "upgraded" the cable modem overnight..... Now it requires the FQDN of the attached machine AND a MAC address from a manufacturer of NIC's not firewalls......<sigh> I MAC spoof the address, enter the FQDN of her machine and everything is just swimming again. It bothers the $h1T outta me that Comcast provide NO protection but insist that their subscribers not protect themselves except with AV!!!!!!! Aggggghhhhhhhh........
[/rant]
Thank you for your time.......
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lmao that is too funny man im sorry that u've had such a hard time. where are you located?
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Just outside sunny Detroit MI......
This was such a timely response...... :rolleyes: I got up this morning and my cable is bouncing like a B-ball on speed...... Every minute or so it drops for 10-30 seconds and then everything is just swimming..... sometimes for as long as a minute and a half....... :mad:
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ok man it seems that your street isnt balanced right. someone screwed up how your signal comes into your building it seems. are you on the end of the street or the beginning? sorry it took so long im just figuring how this thing works man. [location does matter] because if you are right near and amplifier then the signal SUCKS. but there are ways to change the tap values at the street. the normal tap value off and amp is 26. you want that to go down a notch but there is a catch the rest of the street has to be set accordingly or it will offset the rest of the block. also when does your lease expire. in ipconfig /all it should tell ya. also can get win dump and see whats going on with your packets bro
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Quote:
Originally posted here by c0re
monkey I work for comcast as a ir tech 2. give comcast a call and have them send a maintence tech to your area and check it out.
as c0re said "I work for comcast as a ir tech 2. give comcast a call and have them send a maintence tech to your area and check it out."
It will cost you $49.95 a visit, but it will work a little better for the next 30/45 days and then you have to call again. I admit Comcast is the worst service I have ever had, but I cannot bare to go to AOL or YAHOO which are the only two other available services at the time.
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Frankly I have no clue where I am on the "street" 'cos it's about 25 miles long.....<s> I'm sure they have amps coming in all up and down the street but there is no way for me to know where so I might be sat on an amp of 300 miles from one... I dunno.
My lease rolls every 8 days but gives me the same address......
Ethereal indicates the packets disappear into cyberspace.......
Info: NO F*****G WAY IN HELL am I paying Comcast $50 to fix the peice of $h1T that I already pay them $40/month for so that I can get 30-45 days of semi acceptable service...... I am seriously considering switching to DSL which I can get for the princely sum of $30/month for the first year. Frankly, it can't be any worse and for $10 less/month I'm in profit!!!!!!
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You are paying for your internet,they are your company
so tell them that you are not happy and you want them to fix it
Why bother your head about it, when it's their job to do it.
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Mem,
Comcast is all about the money. They know about the degrade. They make you aware about the $49.95 service fee before they arrange the appointment and they have also been known to cancel on their side last minute. Right now cable is a monopoly and they really use it to their advantage. The only staff that is required to be nice is the new sales department any other department is anything but. I have had some rude operators from comcast (don't get me started).
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If you have such problems and you are not happy because you cannot play online games
then just pick another ISP or what I advice...take SBC YAHOO DSL....Best one i ever had
Can't complain
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I have Yahoo! 12mbit ADSL in Japan. We have a Yahoo! BB Japan over here, and it is SWEET! On DSL Reports it is bbtech.net. Anyways, it really is 12mbit/s, or at the least a little better than the lesser 8mbit service. I had to pull in huge files off of large web sites to effectively test it, such as America's Army (from Nvidia), DX 9 SDK (M$) and 300k Music Videos (Launch/Yahoo). I was getting about 700KB/s total, then I went to DSL Reports and did a bandwidt test (while downloading), and it spiked my total recieve rate to about 900KB/s or so. That is about 8mbit, but I'm pulling in data from enough sources to push it past it yet.
Next time I want to test my bandwidth, I'll be sure to include Source Forge. BTW, this was my upgrade from 56k. Suddenly, even my school's usual 10-30KB/s downloads seem all too slow. Unless it is in the 150's or so, I get impatient :D
I don't know if these services are as good in the states as they are here in Japan. In about 3 months or so it has been rumored that 100mbit fiber will be avaliable in my area. Too bad it costs so much. Well, 12mbit is good enough for me! Good luck with all of your bandwidth troubles. I hope they are solved.
-Tim_axe
