No Net access

Hey Foxy~,

PM me with a snail mail addy for receiving packets............you can just try it out and send back that which you do not need............I ought to send you a card anyways, being the "Bah! humbug" time of year?

:D

[quote]They have to go via the help line, and NOT to the shop where they bought it from !!!!!
The shop wants nothing to do with it [?] they say that the PC HAS to go back to the factory [100 miles away] at THEIR expense...............[/qoute]

Don't let the bastards palm you off with that bollox. Under the sale of goods act, the contract is between the purchaser and the shop. Not the factory..................If it has to go back it goes at their expence, don't take know for an answere.

Stop the press :
Took Ram from my system to get them away, XP now running at full tilt.
BUT, the modem is STILL not getting a dial tone........

As an exercise I put the original ISP disc into the machine, PC WENT TO THE WEBSITE, and I re-set the original settings to the accounts. Back to the PC, click the IE icon ............ 'no dial tone'

So : Modem is good, RAM is good [256MB DDR 333MHz] I am now at square one.

[Jinxy]

Quote:

---

Don't let the bastards palm you off with that bollox. Under the sale of goods act, the contract is between the purchaser and the shop. Not the factory..................If it has to go back it goes at their expence, don't take know for an answere.

---

The couple have tried to get the shop to take responsibility for their sale. The unit is less than 12 months old.
I have asked them to call his union [free legal assistance, even when retired. we're both in the same union]
To get some details on where they stand.
As far as any warranty goes, and whether I have broken it ????
All that is different now is that the RAM is fully functioning, and has more ooomph for the games the grandkids like to play.

Extra's :
moved the modem to a different PCI slot, in case that was at fault.
tried a new modem [I carry one for just this type of thing]
swapped the modem / phone connector cable.

Have run scandisk [Yes : it is there. explore / right click C: / properties / tools]
ran PC Check : all tests passed [not the best example, as it tested the 128MB RAM as OK, it only found 96MB, but didn't query that]

The only remaining option ? is to allow the supplier to collect [at a cost of £30 / $50] to send it away for repair to the factory where it was put together]

Have asked them to call union first ..............

If anyone has any ideas ?
All thoughts considered.

I am giving serious thought to the Mo/Bo being at fault, if only because I am at a loss everywhere else :D

TIA

Used to get callers with that 'no dial tone' problem all the time - here's the steps we walked the users through. I know you're guru, but I put in the obvious steps too -

1 - check to make sure the phone line is connected both to the modem and the wall jack. double check to make sure it's in the 'line' port on the modem and not the 'phone' port.

2 - query the modem from windows - start>control panel>phone and modem options>modems tab>properties>diagnostics tab>query modem. Check all responses.

3 - check the modem string - if you'll tell me what kind of modem it is, odds are I've got a string I can send ya - I've got a notebook about an inch thick full of them for the various makes/models.

If all this fails, blow away the modem in device manager and let windows reinstall - you have the original driver disk on cd still I hope?

[edit] whups, skipped a step - check the line to the computer with a known good telephone to make sure it's active. [/edit]

|3lack|ce :
1 : done, can't put hand on heart and say it was in 'line', will check that.

2 : done, all OK

3 : As it happens, the modem I carry is an identical one. only detail on box is - CNXT V92 Data Fax Voice - manufacturer is TIME.

Did the 'rip out drivers' and re-install routine.
Did the new cable trick.

Ouch. Conexant... Never was much impressed with them, almost as bad as an old Lucent winmodem. They used to be Rockwell - and the HCF model was the one that gave us the most problem.

First, try this string - if it fails, check the websites I've listed below for further resources and things to attempt - Remember, generic Rockwell is your friend.

AT&FE0V1S0=0&C1&D2W0

Now the sites:

http://www.modemhelp.org/inits
http://www.restartoffice.com/init.htm

Hope those help. You might also look at the initialization commands and add in a couple of commas before the number its dialing to make it give pause long enough to acquire dial tone, then disable it's listening for the dial tone.

Just to end the suffering ..........

I finally got the little swine to go online, it managed to initialise the Norton NetSec I had installed, and it updated it.

On restart, it wouldn't go back online ......................

Into Safe Mode, run the Anti-Virus ..................... FULL OF SHI73 ................

Trojans / viruses you name it, and it was there.

Physically removed modem, deleted drivers [couldn't find them in add / remove programms ?]
power off / on, play about, power off, re-fit modem, power on, and it took almost an HOUR for the PC to SEE the new hardware, and load the drivers from the CD..........

Re-loaded the ISP details from the CD, and could get online ...........:cool:

But, I couldn't D/L ANYTHING from the MS update page ..........

Ran out of patience .......
Upgraded to XP Pro, as I now believe that there was some serious corruption in the OS.

Using programmes like 'word' and 'excel' no problem, no delay.

Use system files like device manager, and when you R/click to see properties, it took almost five minutes for the window to come up.

So now I've got a clean machine, that is still slow online [dial up, I've been spoiled with broadband ]

I'd like to thank all who gave advice, and hope you are all around when the sister in law's PC is up for a new HDD :eek: :D

Cheers! We'll be here - just get the jumper settings right the first time round };->