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or you download a new winsock and install it yourself
which is what I would've done in that situation. Full XP Reinstall is a last-resort scenario, but unfortunately these days it seems it's the first thing folks try (re: dell's "advice"). Yes, the tech (and his associated cable company) deserves bitchslapping. I would most definitely look into how much I'd been damaged monetarily (at a fat $250/hour of labor for the reinstall/fix) and take legal action. The downside is that he'll probably have to find another hispeed isp (and open himself to further risk). ICBM test pilot - hmm...sounds like a somewhat "dead-end" job as it were. :D I *Still* have my copies of leisure suit larry btw... they're fun on my old dos box. (you ain't THAT old yet) :P