Vorlin is right about the two types of people who use computers.
In my (small) town, these are the two kinds of people that I run into the most.
If the user is willing to spend a few minutes learning about what I did to fix their computer
then I sit down with them and give them a K.I.S.S. (Keep It Simple Stupid) lesson. I try to keep
it as simple as possible.However, I know that if another prob arises in the future, they will call me, but at least they have a better idea of what I am trying to do.
Incidentally the teaching not only helps them but helps the teacher to quickly create
different teaching strategies for different people as well.
It sure taught me patience with Type-A , peptic ulcer, bottom line personalities.
The other people who just want it fixed, get it fixed and I give them my card. Case Closed
I sympathetically understand the people's point of view. because there is so much out there and with viruses and worms on the news, they get antsy and to be totally honest, I cant blame them.
