Dumb user

I do tech support for a larger Canadian isp as well as phone remote support for a computer ferm. I do support for Commercial Inet, TV, and some times resi tv. Besides the easy 'i need a computer to get on the internet?' or 'please change your tv to channel 003'....*beep beep beep* 'did you just type 003 into your phone?'

My all time favorits that come to mind were...

I got a call from this 20 something woman.
me: thank you for calling blah blah blah
sub: Ive been hacked
me: oh yeah what makes you think that?
sub: he messaged me on msn told me i was hacked. Then told me to turn on my web cam and take my f**k'en top off. So it did it.

My other favorite was some guy called me saying that someone posted on craig's list that he was moving back to china and was giving away everything he had then listed all the good things people could want. He then said that people were showing up with moving vans and trailers to take his stuff away for a week.

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Originally Posted by nihil

Hmmm, lemme guess?..............

Looked like she had fallen out of the ugly tree and hit every branch on the way down?

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She was a BEAST!!! I think she managed to get a super-sized BK on the way down the aforementioned tree.
ac

A couple of weeks ago, we installed internal card readers (one's that fit into a 3.5" drive bay) onto some of our client's computers. Not even two days later, we recieve a ticket that reads as follows :

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Today, I attempted to use the card reader on the computer labeled *****, which sits immediately in front of the office door marked "*****" I was unsuccessful in using the card reader. Instead, I apparently stuck the memory card somewhere other than where it actually belongs, namely one of the holes on the left side of the face. The card has since disappeared, somewhere into the interior of the system. If you would be so kind as to retrieve it for me, I would be most appreciative. The memory card is a blue Edge SD Memory Card bearing serial number P44024.

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After checking the computer, we were unable to find the card. We waited until the person that sent the call in came into work, and had him show us where exactly he put it. Somehow, he had managed to fit in inbetween the faceplates. I'm not sure how he managed this, since it looks like it'd be a task to fit a piece of paper through there, much less a memory card, but he did. If only this were the worst of them.

Haha :D oh that's class !! :) :)

My friend at work is the blackberry guy, someone brought him one that wouldn't connect. The user said he had been having problems since last night. So my friend opens the back to switch out the SIM chip since the phone turned on and coffee spilled out.

User: "Oh! How did that get there!"

The latest dumb user story I've got is from just yesterday. I was
remotely config'ing a big Xerox to scan to a network share and while
waiting for a receptionist to do a test scan, I quickly perused some
of the older docs on the share. Lo and behold, there's a scanned
wire transfer, complete with bank acc't numbers and routing numbers
to boot. Doh.

On a network share? Oh dear!

Had something similar, a person put a Word doc on the root of the shared drive called "Passwords.doc". Right click on the file and find the owner. Then just go haywire.

Why would they do that? Their answer was, they didn't.

Right click to find the owner? That'd be nice. Any scan from the Xerox's
go into the share from "user". Any Xerox. Entering a user name and password
on a scanner is asking too much of users. Apparently, common sense is,
too.

It's ironic; I work in an ITAR facility, so cameras are banned generally.
Our sec guys go ape-chit on cameras. But when one moves from the
physical realm to the digital realm, the doors of perception dim badly.

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Originally Posted by eamonhotep

Had something similar, a person put a Word doc on the root of the shared drive called "Passwords.doc". Right click on the file and find the owner. Then just go haywire.

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Not even encrypted? :( I think it's so dumb I'd almost suspect a trap if I came across anything like that!