hellllp

I recently bought norton internet security before relizing that it doesn't work well with windows 98. After installing it, I ran into several errors and to make a long story short, i ended up unistalling after hours of headaches. I connect to the internet through aol's broadband cable service. Before installing norton, i could open aol, connect, then use IE to surf the web while aol was open in the background. Now, I not only can't use IE, I can't connect to IRC (no route to host) or aim or any other program that isn't run directly through aol itself. Within aol, I can surf the web just fine, no problems at all. I am not running any other programs on my computer at startup (firewalls, av, or anything), and this problem only started after removing norton internet security. Is there a way to troubleshoot this? Is this a common problem with norton? Any one else ran into this problem? Suggestions?

when you accessed the net with irc and so on do you get a popup windows saying XXX is attemting to connect to the internet

Permit
Deny
??

no, no popups. i uninstalled norton, removed all the associated directories, and the only processes running are systray and explorer.

Try reinstalling it, but going through the post setup part carefully. Make sure you tell norton you want all AOL products to have access. I'm not sure where exactly that happnes, but I believe it is after the setup part.

Norton is compatible with 98 because I ran it on a 98 machine.

Do you connect through a proxy? If so you`ll have to setup the connection settings for each program.

I misread your post.


Does your AOL software connect for you or is that gone bonkers to?

From what I understand of it, is that you can't open anything up internet related.

no, aol is the ONLY thing that can open, i'm using it now. Normally i would open aol, connect (which still is fine), then I could open up IE, or MIRC, or whatever. Now i can ONLY use aol, nothing else. It's like aol is blocking my other programs from using it's connection to the internet, its really wierd.

Try to not use AOl for your connection. To see if this works.

Click start-->conrtol panel-->Network Connections then on the top right select create a new connection.

Select connect to the internet then set up my connection manually. I'm assumming since its cable that you don't have to use a username and password. So nex select (connect using a broadband connection that is alwasy on.

Try to connect through that instead of AOL.

Then if you connect see if you can surf the web using IE.

btw: thats if you have XP so if you dont' have windows XP you'll have to tell me so I tell you a different way.

unfortunatly with aol's cable, you need to connect through aol to get any kind of connection, it sucks. I know at my friends house, he is just always online, but through the aol cable, you need to sign on with aol before being online....

Call AOL up and tell them your quitting. Sign up for a local Cable connection lol

I don't use AOL so I can't really help you much. Call AOL up and see if they'll give you support on this problem.

As a last resort, you might try deleting IE and reinstalling it.

yea, i am calling them in the morning. But what gets me is that nothing works at all. Irc was working fine before i installed norton, now it says no route to host. About the only thing I can do besides use aol is ping stuff, and i'm supprised that even works. Norton must have changed something somewhere, but the question is what, and where, and how?

Just for the thrill of it, open up a command prompt and type "ping www.yahoo.com" or the website of your choice.

the pings are replying and resolving fine, however:
I use aol 8.0, but could also use 7.0 as well (sign'd on accidentally a few hours ago with it). Now it will not connect with 7.0, it says the aol service is not availble, and to check my cables. Both aol's are setup the same though... odd... I think something (norton) changed in my network settings for some reason. I about to just uninstall all my cable/aol stuff and reinstall it unless some one knows of anything that could change and cause this kind of stuff to happen...

Are you running windows XP?

Did you check the Symantec troubleshooters?

Cannot Access the Internet after installing NIS or NPF
Adresses some internet connectivity issues after Norton Internet Shield or Norton Personal Firewall has been installed. ^

Unable to sign on to AOL over a DSL or Cable Connection with NIS or NPF enabled
This might be particularly useful to you. ^

Cannot sign on to AOL after Installing Norton Internet Security or Norton Personal Firewall
Some useful instructions on removing NIS and/or NPF can be found here ^

Now, I realize they might not exactly fit to your circumstances, but you may find their tips useful.

Good Luck.

thank you for the links, however, now that norton is uninstalled, I can not go through any of those steps. As i said before, I get massive errors when i install norton, and when i boot my computer with norton installed. I uninstalled it for this reason, and even uninstalling was not an easy task, i had to download one of their uninstallers off of their site. I do not wish to install it again because it will take a long time to get through all the install errors, and boot errors after it is complete. I dont understand why these 'rules' exist after removing norton. Nothing is running to stop anything. Nothing is monitering anything. I'm not sure i'm being clear enough on what my situation is, but suffice to say, i can not reinstall norton, and do not have it on my system at this time anymore. Any troubleshooting must be done without using any norton configurations, because norton is not installed anymore.

edit: i'm using windows 98, fully patched /edit

My advice to you would be to unistall your AOL software then reinstall.

If that doens't work, call them up and have them figure it out.

Good Luck

I had a McAfee firewall installed and it locked me out from all internet connections, even after I had uninstalled it. I had to reformat and reinstall my OS. Now I use ZoneAlarm and AVG and am not having any problems. That was on an XP home box(laptop).

You could try just re-installing 98, dont format just do a re-install. Maybe norton messed some setting up with it...or if you go into your System Information them into the tools menu there are a few options there..I cant remember exactly what they are as it been a while since I used 98 but there is an Explorer repair tool and a [i think its called] file verification tool, the file virification tool will check all windows system files and see if any have been modified or changed from the default, it will give you the option of repairng them (you will need the WIN98 CD) or leaving them as they are.

It may or may not help but I found that its sometimes easier and quicker to do this rather than formating/re-installing.

It might not be related, but I have come across a number of wierd probles with IE6.0 running under WIN98/Me.............not consistent, just stuff doesn't work like there are clashes with other software. Unfortunately I have not encountered the (98/Norton/AOL combination.

Just a thought..............could you go back to IE5.5?

Cheers

btw, norton is known to cause fatal explorer.exe errors once u install/uninstall on win9x, some compatibility problem along with a bad registry setting, cant really remember the exact thing it does to the registry..my only advice to u, is to use NIS with win2k or higher. Otherwise go for another type of firewall like zone alarm, sygate etc...