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I have a client using IE 6 on Windows 2000 Pro SP4 with all patches applyed who cannot access hotmail and banking sites. (The machine does have the 128 bit encryption pack for IE) I can log into the machine with another username (creating a new profile) and access these sites fine. It seems that all the security and advanced tab settings are the same on that machine as another machine that can access the website. Do you guys have any ideas?
one time i couldn't not log in to my hotmail account and all i had to do y clear the cookies and temporary internet files i don't know if this is the same problem or if you haven't try it give it a try.
Good Luck:d
Did you run IE fix? Sometimes a file gets corrupted... man can't think of it right now. But it causes internet setting to get whacked. Also the banking certificate may have got currupted, you can try re-installing it. They are profile specific in some cases. In fact since hotmail doesn't work either blow out all the caches.
I already have cleared the cookies, the cache and the history on the machine. I have deleted all the temp files I could find, and still nothing.
RoadClosed: Where can you find the IE fix?
try using mozilla or opera good browsers :D or try re-installing IE6
Mozilla and other open source browsers are not an option in this case. (The person is not very tech savy and loves her IE) I thought about reinstalling IE, but there is nothing wrong with it since I can access the bank and hotmail pages from another account on the machine.Quote:
Originally posted here by GrApHiCTrOn
try using mozilla or opera good browsers :D or try re-installing IE6
Let me get back to ya. There is and IE fix program like Office and Outlook have.... meeting now. BRB.
Is this from their home or office computer? Not sure if this is related, but someone that I know at another company told me recently that they are no longer allowed/able to access external mail sites, such as hotmail, aol, etc. from inside the corporate network.
Lol Quick meeting.
The repair program is in Add remove programs under internet explorer. Click Add/Remove and you "should" have a repair option.
If that doesn't work Re-apply service pack 6.
The file I was thinking of that deals with restrictions in IE is inetcpl.cpl - in the past I have extracted fresh versions from XP cds to avoide blowing the bowser config completely. I know you are using 2k but.... who knows ;)
Also I was looking arounf the registry under CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\ but haven't found anything. Someone who is better at the reg could have a look there?
have you tryed
Tools>
Reset Web settings. . .
in the IE.. menu bar
Ol-Jeb: That is not a problem because I am the admin of outgoing internet access. No blocks on that kind of email.
RoadClosed: Didnt think of that. I will try it.
Yep, already tryed that.Quote:
have you tryed Tools>
Reset Web settings. .in the IE.. menue bar
Grrrr, I've been in the same situation, numerous times with different software.
Umm.....
Try to run updated scan using spybot to make sure thats not an issue
Make sure there is no software firewall causing a problem...I've had a similar problem once to find that I had a corrupted version of mcafee firewall installed that I didn't even know was there.
Try to download IE6sp1 again and re-install which will repair also link
What OS?
Edit: Also may want to make sure you have the newest Java platform if it uses it link
Since you say you can log in with an alternative user and access the site without problems, I think you'll find the problems with your profile. More specifically your individual IE settings.
Either kill off you IE custom settings in the NTUser.dat (HKCU hive in the registry), or try a full profile reset. i.e. log in as an alternative administrator and rename your profile folder. Then log back in and test if it works ... if so start to set everything back up!
It's realy easy to fix. To go IE Option, go under Security and Internet zone security setting. Reset them to medium and you should be nice. A little more tweaking might be need. And yes, allow cookie. :) Hotmail and Bank use Cookie to keep their user authentified when they move around. Realy important for security messure!
Well, I already tryed this and it did not work. I think that the only solution is going to be backing up the profile and resetting the profile.Quote:
Originally posted here by SDK
It's realy easy to fix. To go IE Option, go under Security and Internet zone security setting. Reset them to medium and you should be nice. A little more tweaking might be need. And yes, allow cookie. :) Hotmail and Bank use Cookie to keep their user authentified when they move around. Realy important for security messure!
Hi CXGJarrod,
I have only come across this once. It appeared that the User profile was somehow corrupted. I never found out how or why, just deleted them and re-created them a new one. Not the most elegant of solutions, but it worked in that instance.
Cheers
Uh, do you use group policies on your domain? If you do, or did, you might have something left over on that one user. a way I test it is to make a new OU and move the user into it. You can also check on what policies are active on a user in the active directory tool I think.
Good suggestion, but I thought of that and moved this user to a OU that does not have any Group Policies and still no luck.Quote:
Originally posted here by jeffs72
Uh, do you use group policies on your domain? If you do, or did, you might have something left over on that one user. a way I test it is to make a new OU and move the user into it. You can also check on what policies are active on a user in the active directory tool I think.
Thats pretty weird. What if that user logs into another computer on the domain, does she still have the problem (ie is it only her machine and her account, or any machine and her account?)
Just tryed logging in as her on another test machine and its ok. Its only on her machine and her account. I have logged in on her machine with my account (and other user accounts) and it works fine.
You know, I actually had this problem recently on a 2000 box. I set permissions to low on everything and still could get any active x component to run. It turned out that the file extensions were screwed up. Those are stored by profile I believe. Does hotmail and the bank both use activex? Or both jsp or asp or something common like that? That could be it.
You could also check the permissions on her cookie directory, if those sites use cookies to keep session data she might not have permissions to write to that directory? Thats a guess though.
I will check a bit later today and give you more details.
I guess, the problem becaz of your default privacy settings, when u install IE6. Here are some work-arounds from MS site:
1) Privacy preferences that you specify on the Privacy tab in Internet options using the slider, the Advanced Privacy Settings dialog box (by clicking the Advanced button), or the Per Site Privacy Actions dialog box (by clicking the Edit button) affect only the Internet zone.
http://support.microsoft.com/default...;EN-US;q282846
2) Explorer 6 implements the P3Pv1 Compact Policy specification to gather metadata about the intended use of cookie information for the Web site.
http://support.microsoft.com/default...;EN-US;q290294
Description of the Platform for Privacy Preferences (P3P) Project
3) The Compact policy information is used in combination with user preferences to determine whether Internet Explorer 6 will accept or block cookies from the Web site.
http://support.microsoft.com/default...;EN-US;q290333
Default Privacy Settings for Internet Explorer 6
http://support.microsoft.com/default...;EN-US;q293222
4) Some Web Site Services Do Not Work After You Upgrade to Internet Explorer 6
Some Web site services may not work properly after you upgrade to any of the versions of Internet Explorer listed at the beginning of this article. The Web site may suggest that you need to enable cookies or upgrade your browser to one that supports Java, frames, or other technology that is supported by Internet Explorer 6.
For example, when you attempt to log on to, or use, a secure banking Web site, you may be prompted to upgrade to a compatible browser or a different version of the same browser.
http://support.microsoft.com/default...;EN-US;q302708
For more info: pls go thru this link:
http://www.security-forums.com/forum...pic.php?t=1060
Oh that looks helpful too. nice links!