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I installed windows XP yesterday, and i noticed now when i start up my computer Norton Antivirus doesnt load. All my files are still here, and the icon is too. But when i click on it, Norton wont run. Does anyone have any idea why it is doing this? Could it be a virus?
Just re-read your post, the program may be corrupt, have you tried reinstalling it?
ARTICLE(http://reviews.zdnet.co.uk/software/...0000657,00.htm)
The Norton nightmare
Norton SystemWorks users reported the most glaring example of what can happen when software vendors must rebuild products for a new operating system. SystemWorks 2001 just isn't compatible, although Symantec said that a Windows 2000 patch could make it work, and the first release of SystemWorks 2002 conflicted badly, causing fits and starts and even full-blown crashes.
http://www.zdnet.co.uk/reviews/graph.../xp-norton.gif
Symantec’s Norton SystemWorks 2002 initially caused problems under XP, but now works well.
But don't give up on SystemWorks 2002 just yet. Symantec's technical support can help clean up the mess and will ship you a free, new version of the product that works very well, although differently, under XP. It's different because XP keeps a tight rein on itself and locks its system files when running Norton Disk Doctor. This often requires you to restart your PC so that Disk Doctor can run before the entire OS loads up. Norton SpeedDisk and other disk-defragmenting products, such as Executive Software's Diskeeper, also cannot defragment all of the files on the hard drive because of XP's system file locking.
You can address potential compatibility woes early by running Microsoft's Windows XP Upgrade Advisor, which is included on the Windows XP installation CD and available for download on Microsoft's site. The Upgrade Advisor sports an online database of applications and hardware information, checks the components of your system, and produces a no-go report if an application or piece of hardware is not currently supported by XP. The software even displays any known remedies, although these ‘fixes’ usually just point you to the Web site of the offending product's manufacturer.
Don't rely on Microsoft alone. Check your hardware and software makers' Web sites for specific information -- which will probably be more current than that of Upgrade Advisor.
Hmmmm.... Why do I find WinXP's file locking to be a plus???????
Question here is not "what did M$ do to screw up the system" but rather "Isn't it good that M$ is fulfilling it's promise of a more secure OS"? What will probably happen though is that this will be seen as a bad thing because people like to bash M$, (often fairly, but for some it's a sport).......
Another Atricle (http://www.dougknox.com/xp/tips/nav2001.htm)
Installing Norton AntiVirus 2001 with Windows XP
1) Download and save the Norton SymEvent patch from here.
2) Start the installation of NAV2001.
3) During Setup, uncheck the option to load AutoProtect at Startup
4) Disable the Run Live Update and Virus Scan options when setup completes.
5) When Setup is done, do not run any scans or Live Updates.
6) Locate the SymEvent patch you downloaded earlier and double click it to install.
7) When complete, reboot the computer. You can now load NAV 2001 and adjust its options to your liking.
This page last updated 05/03/2003 19:41
All material © Doug Knox
McAfee?......Trend Micro?
Sorry folks, I just do not like Norton......cause of too many problems for me
just my £0.02
SirSub, i tried to uninstall it, but it says "Error 1606 Could not access network location ::\Documents and Settings\All Users\Desktop" Then it says "Fatal Error has occured" I tried to just install it again, d it had the same thing. Could something be wrong with my windows installer?
First of all, spools.exe had a much better fix to be problem than me, but since you decided to go my route. Theres no need to uninstall it. Just reinstall it. Or there may be an option when you try to uninstall it, its called "Repair". I dont think your windows installer is messed up.
I tried just install it again, from the CD, but it just has the same error 1606...thats what lead me to thnk something might be wrong with my windows installer. as for spools fix, i dont have Systemworks, i just have the antivirus and it's 2003 not 2001, so i wasnt sure if it would work
I must admit I was suprised that fixes for NAV 2001 and Sstemworks pushed.. without first asking what was being used..Quote:
i just have the antivirus and it's 2003 not 2001, so i wasnt sure if it would work
Check this link regarding Error 1606 and NAV. Seems it it is common where the WinXP install is an upgrade installation.
Questions ..
Is your Installation of XP A clean install, or have you Upgraded an earlier version of windows?
Did NAV work after it was first installed?
See how we go this time..
Cheers
I'm sorry, the only norton problem that i've heard of that a problem with their 2001 version and XP. I just figured that that was his problem. Sorry slick8790 , its just one of those days.
To uninstall it i would recommend uninstalling it in Safe Mode. That might iliminate the error-message. Also remember to remove all of the Symantec products in Add/Remove. I pretty sure that there are about 3 or 4 of them.
This was an upgrade, and yes NAV did work before
Ok are/have you looking at the instructions that are included in the link I gave you before..?
Also, are you able to run task manager, ala ctl-alt-del, in normal mode? if not consider a "yaha" type virus.. DON'T ASSUME YOU HAVE A VIRUS .. not just yet.. I mention this so you will start to think about what actions were taken leading up to the problem with NAV..
Were you able to do the Definition update b4 the failure?
What programs did you install?
What programs did you run?
What System settings did you change?, ie What services did you turn OFF or ON
Did you open any emails?..especially b4 running the NAV liveupdate..
And as for you Spools.exe.. stay with us mate.. that is a simple and common error..live and learn..
I gotta go to work..
Cheers
This Is From Another Forum(http://www.computing.net/security/ww...orum/6294.html)
Yes,I went through the same chaos and had to wait a few days before I recieved a reply from Symantec.
This should do it;
http://service1.symantec.com/support...01092114452606 (this is the special utility for uninstalling NAV),
ALSO;
Step 3: Uninstall LiveUpdate and LiveReg:
After uninstalling all the Symantec programs, the shared programs are not uninstalled. You have to uninstall them and then please delete all the Symantec folders. In order to do so, please refer to the steps listed below:
a. Uninstall Symantec Subscription Service (LiveReg) and LiveUpdate.
To uninstall LiveReg and LiveUpdate, please follow the steps listed below:
1. Close all programs.
2. Click Start and then click Control Panel. Double-click Add or Remove Programs.
3. Click on "LiveReg (Symantec Corporation)" and "LiveUpdate (Symantec Corporation)".
4. Click Add/Remove, Change/Remove, Remove or Change (this varies with the operating system). Follow the prompts.
5. Restart the computer.
b. Delete all Symantec files and folders:
To delete all the Symantec folders, please follow the steps listed below:
1. Start Windows Explorer.
2. Navigate to and select the C:\Program Files\Symantec folder. Press Delete, and then click Yes to confirm.
3. Navigate to and select the C:\Program Files\Norton AntiVirus folder.
4. Press Delete, and then click Yes to confirm.
5. Navigate to and select the C:\Program Files\Norton Personal Firewall.
6. Press Delete, and then click Yes to confirm.
7. Navigate to and select the C:\Program Files\Common Files\Symantec Shared folder.
8. Press Delete, and then click Yes to confirm.
9. Exit Windows Explorer.
Most of the posts that are there state that they dislike Norton and Would Recommend "Pc Chillin or "AGV" which is free.
I would like to point out that the reason i post so much is because i have a lot of time on my hands at my job. I work at my local ISP, and when i don't have a call i'm usually browsing this site, doing what i can to help. I actually consider AO as a part of my job becuase i'm on it religiously.