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http://216.180.233.153/~swidotcom/2.html or http://www.spywareinfo.com/
Saw this on a link from Slashdot.
They are basically saying that Dell techs cannot help you uninstall Spyware. Am I becoming paranoid like Nihil, ;) or does this sound like Dell is adding spyware (or programs with Spyware) in their base systems with XP and thus will not support taking out the spyware. Makes me not want to get a Dell with an OS preinstalled on it.
I was just reading about this.
I just got a new dell yesterday, so I'll check it when I get to work tomorrow.
Dude...don't buy Dell...
Enough said I think...
Building PC's are more fun than buying them, cheaper too!
Dont get me wrong, I am a big fan of building my own PC, but I wonder if this will cause problems in the future. Run Spybot or Adaware and components in your OS or installed programs dont work.Quote:
Building PC's are more fun than buying them, cheaper too!
I have 250 dell machines here and 250 in another office. I am a big fan of there machines and have never had any cause for complaint.
Unless you have to call tech support the machines are just fine.
Calling tech support at dell can be fun as you can rest assured that your 5 year old or your cat have more knowledge of your computer than the monkeys on the other end of the phone answering calls.
I called at one point to report a faulty PSU and that the power was completely dead. I couldn't believe it when the guy insisted he had a boot disk which would rectify the problem.
I agree. I have quite a few Dells and I have no complaints. Unless... you have to call tech support. Those people are morons. You can completely troubleshoot out a problem and they'll want you to do it again. I just sit there on the other like. "yep, that didn't work, no didn't work, no didn't work, etc" until they finally send me the part that I need. A real pain in the ass.Quote:
Originally posted here by mark_boyle2002
I have 250 dell machines here and 250 in another office. I am a big fan of there machines and have never had any cause for complaint.
Unless you have to call tech support the machines are just fine.
Calling tech support at dell can be fun as you can rest assured that your 5 year old or your cat have more knowledge of your computer than the monkeys on the other end of the phone answering calls.
I called at one point to report a faulty PSU and that the power was completely dead. I couldn't believe it when the guy insisted he had a boot disk which would rectify the problem.
As far as building them... I have no problem doing that for my home machines... but tell me.
Who has the time to build hundreds of PCs? That is a job all in itself...
I have to completely agree with this. We have so many Dell's I can't even begin to count them all (in fact, the computer before the one I have now I bought from Dell because it was so much cheaper than trying to buy the components myself (which wasn't the case this time around) ).Quote:
Originally posted here by mark_boyle2002
I have 250 dell machines here and 250 in another office. I am a big fan of there machines and have never had any cause for complaint.
Unless you have to call tech support the machines are just fine.
Calling tech support at dell can be fun as you can rest assured that your 5 year old or your cat have more knowledge of your computer than the monkeys on the other end of the phone answering calls.
I called at one point to report a faulty PSU and that the power was completely dead. I couldn't believe it when the guy insisted he had a boot disk which would rectify the problem.
The only Dell I have ever had problems with was my latitude laptop...The display burnt out and Dell was suprisingly flexible about getting someone in to fix it quickly under warranty...then the hdd died...and that was a *(#)&%(&%*(#(($&(*&...after about three weeks of going back and forth with tech support people with less IQ than my baby niece...I finally asked to speak to a manager and basically implied that they could either fix the disk or I would have a conversation with our bosses about whether Dell is a good solution for us or not (we buy at least a hundred a year)...new hdd showed up next day :)
Now one thing I have always HATED about Dell is Driver support...having to install their crap program just to find the right driver (assuming you use their CDROM, which you kind of have to if you just rebuilt your PC and don't remember which network card you have). This to me would be the most likely place they would place spyware; however, I suspect that their reasoning may be based on how invasive the software has become...I recently had to try to fix a coworkers home laptop...it was so laden with spyware that the TCP/IP stack basically had become irrepairably corrupt (a repair/reinstall of XP didn't even fix it), netstat -an would return no sockets...nothing could create a socket...nasty nasty nasty...Essentially had to format the system and tell them to start over...(I nicely installed spybot and ad-aware for them and chastised them about all the stuff on their laptop)...
/nebulus
Not really. It'd be like asking Dell to support your install of Photoshop. If it's not default installed on their images, why would they provide support for it?Quote:
...does this sound like Dell is adding spyware (or programs with Spyware) in their base systems with XP and thus will not support taking out the spyware.
This was updated on one of the articles listed above (the first link). It makes sense that they do not provide support for things they haven't got installed on the machines. They are a manufacturer of pre-fab PCs, not the "Answer Lady". If they start answering questions on one thing that their techies aren't probably fully trained to answer, they'll be expected to answer on other things.Quote:
This article has been slashdotted. I'd like to clarify that the posting at slashdot is misleading, suggesting that Dell itself is installing spyware. That is not the case at all and please don't be confused into believing that. Dell is absolutely NOT bundling spyware on their PCs.
Dell.....................you get what you deserve...
They are lame assed these days IMO. The last one I bought had the BIOS so castrated the thing is a heap of garbage. I can understand Dell wanting to cut the cost of customer support, but this should not be at the expense of customer satisfaction. Hell, they charged top dollar for that box, it was definately not a child's Christmas present! Like $3000 :(
I would never buy one again or recommend them to others...they seem to be on the same road as Gateway?
They are also running scared of Gator and such who have been legally attacking people who describe their products as "spyware" What Dell are really saying is that "if you remove spyware and still use the app that it was attached to then you are violating the EULA, and we don't want to be involved with that....and we really don't give a damn about the 13,000 other scumwares that are out there without a EULA"
Dell has lost its balls...............no balls no bucks?.............vote with your wallets folks.
I do not think that Dell are shipping spyware...... I suggest that the answer lies closer to the bottom of the barrel :eek:
Cheers...................... Paranoid?........................moi? :D
In my honest opinion, which agrees with the majority of people's opinion in here, is that Dells are "okay". They're probably not so suitable for the computer savvy person who just wants to build a gaming machine, however, in the corporate world, I, along with the company I work for has found Dell great to work with.
We support over 4,000 desktops, 100 laptops, and over 450 Dell servers, as well as other media (robotic tape backup, NAS, etc) and have had great success with them and their support. Now I'll have to agree with their Tech support, they aren't very "smart" if you want to call them that, they read from a script, as most call center's do, but if you really want to get more bang for your buck, you can go and take some tests on their website for Premier Access, and order all your parts online for any system you'd like, as well as get quotes, and quickly might I add.
I guess in summation, I would say for a large corporate business, Dell is better suited, just because you don't want to spend time building an individual PC for 4,000 users, and then build the servers as well : ) (duh) Of course we've had a couple bad apples, but when you talk about the volume of business, at least that our company does, it suits us just fine to have to send back 1 out of the 200 we get.
Might I add, those suckers are pretty durable too. IMO
My 2 cents :)
Okay now nobody laugh at me please :) we just bought an e-machine a little while ago and it came with its own built in spyware. There is a program built into it called "big fix" wich should be renamed "Big Brother". It suposedly helps you keep everything updated. It also throws a major coniption(sp) fit when you try to install third party security software such as AV and FW proggies. I suggests that you just use windows firewall and norton Av wich comes with a trial version on the machine. If you try to use any other AV soft sygate pops up that "big brother" is trying to call home. Hrmmmm. Now i dont know exactly what kind of problems were being had with the dell but my main point is that dell is not the only company you need to watch
People, spyware or no spyware Dell suck. My inspiron is less than 13 months old and it will be unuseable in a few more months. The lid is cracked to hell at the hing pivots due to piss pore assembly. My calls to tech support have been ignored and so have my emails. I'm being told that this is acceptable where and tare and it will not be fixed under warrenty. Eventhough i contacted Dell befor my 12 months was up.
I will never by anything form them again, and if i have my way no one i no will either.
With any product you are going to have a few people will curse it to death. Even if 9 out of 10 people are very satisfied with it.
As far as my experience goes, I find Dell computers to be one of the best buys if you aren't going to build it yourself. After tooling around in numerous computers between friends and families to help them upgrade or repair them, no other brand I have come across is better laid out inside. I have had no problems with mine that I haven't caused myself. :rolleyes:
And please, for the love of God, do not buy a Gateway. Now those, are pieces of ****.
<rant mode>
Okay, this is may chance to dis Dell.
IMHO they are useless idiots.
Last X-Mas I wanted to buy a PC for home - first home PC I'd owned in 6 years.
I had a 20 minute argument with them regarding discount for not having windows installed. - I didn't want it & they insisted I had it becuase it was 'free'. I told them I was not naiive enough to belevie that micro$haft were not charging them.
Then while watching the progress on their website it turned out my order was delayed because they couldn't get the dvd +rw drive - so I phoned with a view to upgrading to something they did have in stock so that I could get my order for X-mas and the blithering idiot on the end of the phone would not even put me through to a salesperson so I could arrange this.
So I cancelled my order.
The b*stards at Dell still send me marketing propaganda in the post and I can't stop them, depsite having signed up to the UKs mailing preference service for not of this mail, 3 phone calls, 5 emails, 2 letters and an offensive fax.
I used to order exclusivley Dell kit for work.
Who would like to guess if I still do that.
</rant mode>
Sorry about that folks, but I feel better now!
Steve
Thread moved from Spyware to GCC. The thread has moved from issues about spyware to bitchin' about Dell... so..
Sorry MsMittens - That was my fault. - In with both feet as usual.
Dell just make me see red.
Steve
Steve, it's not your fault. By the 3rd or 4th post it was heading that way.. :D..
It happens to the best of threads.
MsMittens always the peacekeeper. Where is Neg when we need him ;)