sygate problems

Hey guys,

Well I am having a problem with sygate personal firewall. I had been using outpost and Zone Alarm and the one that comes with PC-Cillin. But hadn’t found one that was simple, yet allows you to configure things. Well my problem with sygate is when I install it, it runs fine and is as a program close to what I was wanting, but when I reset my computer windows begins to load and as close as I can tell when it loads the network drivers it reboots the machine. I could be wrong with the network assumption. but I have used msconfig, to turn off all other loading programs but sygate, I also went and turn off services that weren’t windows related, and it still reboots. Once I turn sygate off as a service it runs fine. When everything but sygate is off it seems to hang right when windows is loading the network icon in the systray. I searched around the net and found other people with similar problems, but no one I found had any clues. And since I couldn’t find a thread on here I decided to add one….well thanks for you time. I am going to put basic info about my machine below just let me know if you want more.

AMD 2800
1gig ram
winxp pro
pccillin 2002
sygate 5.5
3com etherlink XL (3C905B-TX)

I use Sygate Pro and have never had the problem you describe but, as you mentioned, read that others report problems. I had a problem with antivirus downloads. It blocked them and I couldn't find the reason. What I did was disable Sygate, start the av download, and then while it was in operation activated Sygate. It asked if I wanted to allow the program etc. I clicked yes and haven't had that trouble since. Have you tried disabling Sygate, setting it not to load when you boot, then after everything is loaded enable it and see if it asks? If it does and you click yes and check the don't ask again, it should make a rule and resolve that conflict, whatever it is.

Well I read the people having trouble with av so I turn that all off...even uninstalled it and sygate was still doing it. I didnt try stoping and then manually starting I will try that and see what happens.

Sorry forgot to add that I am running the same av on my laptop with sygate and it works fine.

It could very well be Zone Alarm. I like ZA, but let me tell you , aftewr having it for a year + , and after getting all the setings set up, it was a hassle sometimes to try to go out and do simple things like play oniline games. I was haveing to shut it off sometimes just to be able to do the games. Maybe it has improved now, but what I had to do was uninstall ZoneAlarm before the problems stopped.
This may not be your problem, but I am just tryin to help. GL

You might like to try booting into safe mode, uninstalling Sygate, then re-installing it. I know that might sound silly but AV and Firewalls can be a "bit funny" over time.

If you give it a second look, it might find its natural place in the boot sequence?

You will have to uninstall in safe mode or it won't work.

My thinking here is that you might have a program clash or "deadly embrace"?

Good luck

Hello

I am a mod for Sygates forums so perhaps I can help ;)

Since you stated you have had previous firewalls on there, you may want to find each firewalls method for a clean uninstall. I know ZA likes to stick around in the registry and cause problems for some.

Also, try disableing driver level protection from the security tab when you boot and make sure your NIC driver is up to date.

I had similar problems back when Tiny first came out. I mixed ZA and Tiny and the battle began. Eventually I figured out that I had to pick between the two. But could not mix those two particular firewalls. And as Pak said, ZA was still in the registry even after I thought l uninstalled ZA. I had a registry cleaner that did the trick though. Happy trouble shooting!

Mixing software can be bad. The worst I have seen was a buddy of mine had 2 anti-viruses, 2 firewalls, and 3 differnt registry editors running all at the same time! He had not a clue to why his PC was acting strange. It was a mess, I suggested to him to use only ONE type of software per application. It fixed his possesed PC right away.

You can't have 2 firewalls running at the same time, although BlackIce seems to cohabit with most firewalls fairly well. The same goes for 2 antivirus programs. That's asking for problems

I tried ZA once a while ago, didn't like it and removed it and all the traces I could find. Sygate is a very good firewall and I think once you get things squared away, you'll be happy with it.

IMHO Agnitum and Black ice do not mix................but I have managed 6 (SIX) AVs together......great fun watching which reacted to what when you stuck an infected floppy in there!!!

Where you get problems with AVs is the interactive scan? now all firewall HAVE to be interactive, so I would suggest that Two (software) firewalls are going to give you more problems than AVs

I can run two AVs easily, so long as I pick ones that work differently.........and I must have about 8 other defensive tools running at the same time, but they all do different things at different times, so I do not get problems.

I would be interested in firewalls that "hunt together" so to speak..........your ideas folks?

Cheers

Well heres my plan of attack and a question:

I am going to update the 3com drivers and do a manual unistall of outpost becuase it was the only other firewall installed on this machine, except for the one that is part of pc-cillin 2002, but that one is currently disabled. My question is below is what agnitum said to do, do I need to do more then that?

Quote:

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How do I manually uninstall Outpost Firewall?

Here are the instructions to manually uninstall Outpost:

To uninstall the drivers:
Press "Start", "Run".
Click “Browse” and go to the Outpost install folder.
Click on "install.exe".
In the Run dialog's "Open" field you will see something like C:\Program Files\Agnitum\Outpost Firewall\install.exe (note that the this may vary depending on where you installed Outpost).
Add "-u" to this string to get C:\Program Files\Agnitum\Outpost Firewall\install.exe -u
Deleting the folders:
Delete the Outpost install folder (default is C:\Program Files\Agnitum\Outpost Firewall\)
Delete the folder C:\Program Files\Common Files\Agnitum Shared\
Clearing the Registry:
Press "Start", "Run"
Type in "regedit.exe"and press OK
Delete HKEY_LOCAL_MACHINE\SOFTWARE\Agnitum\Outpost Firewall\
Delete HKEY_CURRENT_USER\Software\Agnitum\Outpost Firewall
Delete HKEY_LOCAL_MACHINE\SOFTWARE\Agnitum\aupdate

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Hey guys...Thanks again for helping. Well I have tried everything I can think of now. I first went and installed the newest versions of the 3com drivers and removed all traces of outpost from my machine. This had no affect.

I also tried loading just sygate to see if it was some other prog and it still reset.

The last thing I tried was installing it with nothing running, then setting the service to load manually. The computer boots fine, except there is no network connectivity. I figure this is becuase sygate isnt running, but when I go to load sygate it immediatly crashes, but doesnt reset the machine. The error codes below are what are given. the first is the one given when it crashes and the second is the dump from when it does reboot.

Anyone got any more ideas???

Quote:

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BCCode : 1000007f BCP1 : 00000008 BCP2 : 80042000 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 1_0 Product : 256_1

szAppName : Smc.exe szAppVer : 5.5.0.2516 szModName : unknown
szModVer : 0.0.0.0 offset : 00000000

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Quote:

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Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 1/13/2004
Time: 7:20:12 PM
User: N/A
Computer: XP2800
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f (0x00000008, 0x80042000, 0x00000000, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini011304-02.dmp.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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I am interested in what your debug log indicates as the issue, this is found in your SPF folder.

Also is there any other reference in your eventviewer to smc.exe or Sygate firewall?

You may want to visit the forums and get the newest build (5.5 2525) or I can send you the installer package (.msi)

Well I installed the new build and that seems to have done it. Interestingly it now loads right after my av, whereas it was loading almost last before. My speculation is it had trouble with a couple other apps that load before it trying to check the net. Well anywaz Thanks a whole bunch :)

Way to go. btw I do run several fws and avs together without incident. It just takes a little patience (see Job, Edison) and experimenting (see Einstein, Curie and Pasteur) but can be done.