Windows Update failure

I can't get a few of the critical updates to install on a XP Pro SP1 Dell Inspiron 1100 laptop.

At first, using the windows update site, the files would download but freeze on the install.

I then tried to install them all manually.

They all worked except for two..

kb824105 and kb819696

After launching the .exe, I accept the terms and I get the following error:

Quote:

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WEUpdate cannot retrieve information needed for setup from database.
Setup cannote continue.

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I have searched m$'s technet, microsoft.com and google... can't find a solution.

Anyone ever seen this or know how to possibly resolve this issue?

Thanks in advance!

would you be able to download those updates from another computer and put them on CD or order a CD from M$ with the updates in it?

Quote:

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Originally posted here by Cybr1d
would you be able to download those updates from another computer and put them on CD or order a CD from M$ with the updates in it?

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I have downloaded them several times. I have them on the network and they apply to another machine just fine. I don't think its a problem with the integrity of the file(s) or permissions (admin)...

This machine just really doesn't like them... and I can't figure out why.

Hmm...Install a different operating system then...perhaps 2k or even a different type of XP, (Professional Edition)

I have seen probs like this when there has been a disconnected internet connection. For some reason the updates like to be able to talk back to microsoft

Have you got a firewall running ?
Disable auto protect if you have AV running.


Jinxy

I've been having a similar problem on our W2k Advanced Server. When trying to download SP4, I get this error:

"The server did not respond."

Quote:

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Originally posted here by AngelicKnight
"The server did not respond."

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The Microsoft update servers are being slammed because of the Sasser virus. Everyone is downloading the patch for the LSASS hole. It may take a few tries to get through.

Cheers:

Yeah, I noticed that right after I posted. However, I've been having problems installing the downloads for a while now. I'm trying one more time to see if it works. I'll post here if not.

in the case that is not a transient overload at Microsoft Update site as DJM stated, sometimes Windows Update get lost if an network failure interrupts to process and it can restart due to file corruption. You can take a look at http://v4.windowsupdate.microsoft.com/troubleshoot/
but you can try also those ideas:
a) boot on safe mode with networking and retry. Sometimes work
b) delete Windows Updates folders (i think it is at Program files, hidden) <--- not a good idea allways :(

When I was using the Kerio firewall, I had to turn it off before I could download a driver update from the microsoft page. It would work fine for the other updates, but for two drivers it would just hang and sit there.

Nope, there is nothing installed on that box yet. I just took it out of the wrapper and tried to get it all updated. There isn't much going on it besides what is already loaded.

I've stopped all registry start progams, and stopped all non microsoft services too...

Still have the problem.

I just can't figure out what that error means..

Guess its time to bust out filemon and regmon... see which database its looking for.

By the way, how do you go about saving an update to disk for installation? I've looked but never found such an option at the Windows Update website, it always automatically downloads and installs from the website. Am I overlooking something?

Click the "More Info..." link. That usually gives you a link to save the update to disk.

Cheers,
cgkanchi

Quote:

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Originally posted here by AngelicKnight
By the way, how do you go about saving an update to disk for installation? I've looked but never found such an option at the Windows Update website, it always automatically downloads and installs from the website. Am I overlooking something?

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Go to www.microsoft.com and type in the kb number into search... but just the number.
ex: kb824105 I'd just put in 824105 and it'll return results. The first or second link you will see download in the url. Go to that link and download it to disk.

Hey Hey,

I've been getting an error and haven't be able to get any updates. I ended up having to search microsoft for the KB numbers. But it worked and everything is updated now.

Peace,
HT

phishphreek80,
this one is a bitch. I tried just about every keyword combo I could think of and just about every major search engine I could think of...and to no avail. I spent a good time looking and ironically enough, I managed to find 3-4 other forums where someone was asking the identical question you were. Here's what really pissed me off - not one of them was answered in any of the forums. figures :D.

Unless of course you can translate this:

Quote:

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Jest sm enkrat ze mel tega crva in sem ga lepo odstranil. sedaj pa se je ponovilo, vendar ne morem ukrepati.Ce zazenem regedit mi ga sklop po 15 sek al pa se prej, tko de sploh ne morem it pogledat kva je tam napisan. Pa sem instaliru un popravek od microsofta, pa sem z remuval tool-om pregeldu pa nec ne najde. aja pa se to sred instaliranja unga microsoftovga popravka je zmer vn vrgl, tk da sm mogu u safe mode instalirat.
Kaj je problem?

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:confused:
This was someone's response on some foreign website to the same question(and the only reason I knew it was the same question was because the error message posted was identical to yours).
I even tried translating the damn thing because it got so frustrating to hit so many dead ends.
I'll keep looking though...maybe I can find the answer in latin or swahili. ;)

That might be more into the serbian/croatian/russian/czech side. Well they're saying something about safe mode :D...

Actually its slovak, if you can find a translator, you're good to go :). I'll look around for one

That might be more into the serbian/croatian/russian/czech side. Well they're saying something about safe mode :D...

Actually its slovak, if you can find a translator, you're good to go :). I'll look around for one

Are you downloading the updates with mozillia or IE. I tried for a week to upgrade with mozilla and nothing would work either, then I tried IE and it worked fine.

Next, have you deleted all the files you downloaded and downloaded them fresh again?

Otherwise there might just be a bug that you have to wait out.

Are you downloading the updates with mozillia or IE. I tried for a week to upgrade with mozilla and nothing would work either, then I tried IE and it worked fine.

Next, have you deleted all the files you downloaded and downloaded them fresh again?

Otherwise there might just be a bug that you have to wait out.

Quote:

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Originally posted here by Lansing_Banda
Are you downloading the updates with mozillia or IE. I tried for a week to upgrade with mozilla and nothing would work either, then I tried IE and it worked fine.

Next, have you deleted all the files you downloaded and downloaded them fresh again?

Otherwise there might just be a bug that you have to wait out.

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I'm downloading using IE 6 sp1 with all other patches. I thought that the only way you can use windows up date is through the IE client? If I try to use something like mozilla, I'm told that I have to use IE.

Quote:

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Thank you for your interest in Windows Update

Windows Update is the online extension of Windows that helps you get the most out of your computer.

You need to be running a version of Internet Explorer 5 or higher in order to use Windows Update.

Download the latest version of Internet Explorer

Once Internet Explorer is installed, you can go to the Windows Update site by typing http://windowsupdate.microsoft.com into the address bar of Internet Explorer.

If you prefer to use a different Web browser, updates to Windows may be downloaded from the Microsoft Download Center.

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I have deleted every trace of the failed install and files that I could find.

When the update starts to install itself, it hangs and I can see it in task manager.
If I kill that specific update, all the rest scroll through very quickly but they ALL fail.

I'll have to dig a little deaper and look for the logs to see what exactly is failing...

ShagDevil: I come up with the same results that you are. None that explain it in english...

Thanks for looking though. I really appreciate it. :)

Quote:

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Originally posted here by Lansing_Banda
Are you downloading the updates with mozillia or IE. I tried for a week to upgrade with mozilla and nothing would work either, then I tried IE and it worked fine.

Next, have you deleted all the files you downloaded and downloaded them fresh again?

Otherwise there might just be a bug that you have to wait out.

---

I'm downloading using IE 6 sp1 with all other patches. I thought that the only way you can use windows up date is through the IE client? If I try to use something like mozilla, I'm told that I have to use IE.

Quote:

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Thank you for your interest in Windows Update

Windows Update is the online extension of Windows that helps you get the most out of your computer.

You need to be running a version of Internet Explorer 5 or higher in order to use Windows Update.

Download the latest version of Internet Explorer

Once Internet Explorer is installed, you can go to the Windows Update site by typing http://windowsupdate.microsoft.com into the address bar of Internet Explorer.

If you prefer to use a different Web browser, updates to Windows may be downloaded from the Microsoft Download Center.

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I have deleted every trace of the failed install and files that I could find.

When the update starts to install itself, it hangs and I can see it in task manager.
If I kill that specific update, all the rest scroll through very quickly but they ALL fail.

I'll have to dig a little deaper and look for the logs to see what exactly is failing...

ShagDevil: I come up with the same results that you are. None that explain it in english...

Thanks for looking though. I really appreciate it. :)

Try installing with the command line. Details below.

Installation Information
This security patch supports the following Setup switches:
/? : Display the list of installation switches.
/u : Use Unattended mode.
/f : Force other programs to quit when the computer shuts down.
/n : Do not back up files for removal.
/o : Overwrite OEM files without prompting.
/z : Do not restart when installation is complete.
/q : Use Quiet mode (no user interaction).
/l : List installed hotfixes.
/x : Extract the files without running Setup.
Deployment Information
To install the security patch without any user intervention, use the following command:
WindowsXP-KB824105-x86-ENU /u /q To install the security patch without forcing the computer to restart, use the following command:
WindowsXP-KB824105-x86-ENU /z Note You can combine these switches in one command

Try installing with the command line. Details below.

Installation Information
This security patch supports the following Setup switches:
/? : Display the list of installation switches.
/u : Use Unattended mode.
/f : Force other programs to quit when the computer shuts down.
/n : Do not back up files for removal.
/o : Overwrite OEM files without prompting.
/z : Do not restart when installation is complete.
/q : Use Quiet mode (no user interaction).
/l : List installed hotfixes.
/x : Extract the files without running Setup.
Deployment Information
To install the security patch without any user intervention, use the following command:
WindowsXP-KB824105-x86-ENU /u /q To install the security patch without forcing the computer to restart, use the following command:
WindowsXP-KB824105-x86-ENU /z Note You can combine these switches in one command

I have seen this before with another person that fixed their problem using "scandisk". You could have some small errors on the HD itself keeping you from having a functional system. The worse thing that you might have to do is use scandisk, then try a fresh install....
Worse case scenario... your HD is failing...

Thats my 2¢ worth I guess...

I have seen this before with another person that fixed their problem using "scandisk". You could have some small errors on the HD itself keeping you from having a functional system. The worse thing that you might have to do is use scandisk, then try a fresh install....
Worse case scenario... your HD is failing...

Thats my 2¢ worth I guess...

Well, now I'm stuck. I spent all afternoon trying to download an update but the server was simply too slow because of the virus attacks on MS. I told it to cancel, but it hung up when trying to undo the download. So now today when I'm trying to start the download over again, I'm getting the message "Another installation is already in progress".

Now how do get around that? The "installation already in progress" simply hung up before I could reverse it, so now I'm stuck!

Well, now I'm stuck. I spent all afternoon trying to download an update but the server was simply too slow because of the virus attacks on MS. I told it to cancel, but it hung up when trying to undo the download. So now today when I'm trying to start the download over again, I'm getting the message "Another installation is already in progress".

Now how do get around that? The "installation already in progress" simply hung up before I could reverse it, so now I'm stuck!

Speaking of the lsass vuln and the clogged winupdate site, I found this

Quote:

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Security Risk ( Virus/Trojan/Worm/Adware/Spyware ): No

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Here

If you take it at face value it is actually kind of funny.





As for your update phish, I've been having the same trouble with the same two patches. They either hang, won't connect, or ask for permission to access the net over and over. Even If I create a rule allowing it freedom out, it still hangs eventually. I'd defenitley be interested in a resolution.

My box is a VPR Matrix, bestbuy premade.



Be safe and stay free

Speaking of the lsass vuln and the clogged winupdate site, I found this

Quote:

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Security Risk ( Virus/Trojan/Worm/Adware/Spyware ): No

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Here

If you take it at face value it is actually kind of funny.





As for your update phish, I've been having the same trouble with the same two patches. They either hang, won't connect, or ask for permission to access the net over and over. Even If I create a rule allowing it freedom out, it still hangs eventually. I'd defenitley be interested in a resolution.

My box is a VPR Matrix, bestbuy premade.



Be safe and stay free

Quote:

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Originally posted here by AngelicKnight
Well, now I'm stuck. I spent all afternoon trying to download an update but the server was simply too slow because of the virus attacks on MS. I told it to cancel, but it hung up when trying to undo the download. So now today when I'm trying to start the download over again, I'm getting the message "Another installation is already in progress".

Now how do get around that? The "installation already in progress" simply hung up before I could reverse it, so now I'm stuck!

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Go into your taskmanager. Kill process update.exe

That should fix it for ya.

Quote:

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Originally posted here by AngelicKnight
Well, now I'm stuck. I spent all afternoon trying to download an update but the server was simply too slow because of the virus attacks on MS. I told it to cancel, but it hung up when trying to undo the download. So now today when I'm trying to start the download over again, I'm getting the message "Another installation is already in progress".

Now how do get around that? The "installation already in progress" simply hung up before I could reverse it, so now I'm stuck!

---

Go into your taskmanager. Kill process update.exe

That should fix it for ya.

That fixed it! It's back to downloading. *fingers crossed*

That fixed it! It's back to downloading. *fingers crossed*

Well, now I have another problem -- in fact it's one I posted elsewhere but never quite resolved. After downloading and during setup, I received the error message "Unable to connect to metabase" followed by "Setup failed to remove ism.dll script mappings. Service Pack Setup will abort." DOH! :killcompu

Well, now I have another problem -- in fact it's one I posted elsewhere but never quite resolved. After downloading and during setup, I received the error message "Unable to connect to metabase" followed by "Setup failed to remove ism.dll script mappings. Service Pack Setup will abort." DOH! :killcompu