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I have a W2k machine that I can't get to update to SP4 to save my life. Every time I try, I get this rather odd message:
Funny thing is, Outlook isn't running, and msimn.exe isn't shown as running in task manager either.Quote:
The file c:\program files\outlook express\msimn.exe is open or in use by another application.
No luck in safe mode either.
Anyone run into this issue?
Is this the network install (downloaded) or just through Windows Update? If its through Windows update, try downloading the network install.
http://www.microsoft.com/windows2000...p4/default.asp
Alas, that didn't work either. Got the same message.
maybe a virus, live bugbear?
run hijackthis on that machine and post log here.
How about possibly removing Outlook Express from Components within Add/Remove Programs then give it another try. Unless you are using Outlook Express, that is...
Duh! *smacks own forehead* Remove OE, which we indeed don't need. Geez, why didn't I think of that? I have an amazing ability of overlooking the obvious. ;) I'll give it a try.
Hmm, well, this is rather odd. OE isn't shown in Add/Remove Windows components, and in Program Files it's listed but can't be found if double-clicked, so something is awry (user messed something up somewhere I wonder?).
HijackThis sayeth:
Logfile of HijackThis v1.97.7
Scan saved at 12:34:27 PM, on 6/29/2004
Platform: Windows 2000 SP1 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\winnt\System32\smss.exe
C:\winnt\system32\winlogon.exe
C:\winnt\system32\services.exe
C:\winnt\system32\lsass.exe
C:\winnt\system32\svchost.exe
C:\winnt\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRpc.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRT.exe
C:\Program Files\CA\eTrust\InoculateIT\InoTask.exe
C:\CA_LIC\LogWatNT.exe
C:\winnt\system32\regsvc.exe
C:\winnt\system32\MSTask.exe
C:\winnt\system32\stisvc.exe
C:\winnt\System32\WBEM\WinMgmt.exe
C:\winnt\Explorer.exe
C:\PROGRA~1\CA\eTrust\INOCUL~1\realmon.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Administrator.HIFS\Local Settings\Temporary Internet Files\Content.IE5\OZZR1OLL\HijackThis[1].exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\winnt\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\eTrust\INOCUL~1\realmon.exe -s
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Principia Pro Online Update.lnk = C:\Program Files\Morningstar\Principia\Schedupd.exe
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/downlo...22/wmv9VCM.CAB
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...086.3049884259
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = HIFS
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = HIFS
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = HIFS
I don't see anything out of the ordinary in there...
yeap you got me. Cant see anything wrong (except that you are using crap CA antivirus :)
when u are installing SP4, you have disabled A/V right? sometimes A/V software crash service pack installation
No, but CA hasn't interfered with the various other computers I've run the update on (though I totally agree CA is crap!!). Given it's an Outlook Express executable that's preventing the installation, it shouldn't be CA.
You are on SP1, When we updated any S/Ware at my previous employer (me Elec Eng :p ) They always 'tried' to go up in small steps.
On MS this link to the SP's http://support.microsoft.com/default.aspx?kbid=260910
Check this thread:
http://www.antionline.com/showthread...hreadid=258881
Third Post... Download it... Rename the exe for something and try again :)
That's strange Foxy, I just noticed the SP1 thing...I thought it was higher since Windows Update was automatically progressing to SP4. I wonder why it's skipping?
I'll check out those links guys, thanks.
Foxy -- Going step by step, I could get as far as SP2, but it hangs up with the same problem on SP3, so that didn't work.
SDK -- CopyLock won't work because the file is in use by the system, so access is denied even to it.
CopyLock can rename or delete any file in use. It'll do it at next reboot.
Unfortunately, it didn't do it at boot either. When I tell it to replace the file and move it to the CopyLock folder, I receive the message:
The readme file suggests what may be the reason:Quote:
0 files were successfully replaced and 1 failed.
Tried restarting, and nothing happened with CopyLock, darn thing's still there. Any other ideas? :(Quote:
Note: this may not work if the file to replace is protected by the system.
Remove the file msimn.exe from C:\WINDOWS\system32\dllcache and I'll no longer protected by the system!
Outlook Express should be shown in Add Remove programs, I have attached a screen shot of my win2k Add/Remove list. Not sure if this will help, my advice is to reformat and start over. ;)