LAN icon is gone!

i can't connect to the internet, my LAN icon is gone!!! what do i do?

Sounds like you are running 98...and you dont have a physical connection,....or the NIC is not working...or you didnt log in..

Did you try a reboot???
Is it 98???
Can you ping 127.0.0.1???
If not...what is the error??

More info is needed :cool:

MLF

By LAN icon, do you mean your browser icon (Internet Explorer, Firefox, etc.) or do you mean Network Neighborhood (I'm assuming use of some version of Windows)?

Have you tried a basic ping to any website?

u did'nt specify ur problem properly....what exactly happnened to ur LAN or internet.....there r many reasons behind it .....some of them which i know r trying to specifying to uuuu.........

first there may be the possiblility u disable ur LAN icon.......to make it enable..start->settings->network and dialup connections.....or u can do one thing more start->settings->control panel->here u too find network and dial-up connection.........from here u can make ur LAN enable........second possiblility that there may be malfunctioning in ur LAN card....may be driver could be currupt..........

i tried to call our dsl tech support,they had me go in to control panel and go to network connections.Then they found out that my LAN is missing and gave me a number to call microsoft.They said that the problem is with my OS.

You still havent answered any questions...

I dont know how anyone can trouble shoot this unless they know what OS you are running and what errors you receive :rolleyes:

MLF

Quote:

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i tried to call our dsl tech support,they had me go in to control panel and go to network connections.Then they found out that my LAN is missing and gave me a number to call microsoft.They said that the problem is with my OS.

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They gave you a number to call Microsoft? Well call them then!

How do you mean your LAN is missing? have you misplaced your network?

Every post here is asking for more information from you and you havent supplied it, how do you expect people to help you, if you dont help them with the info they need?

Your profile says you used to be tech support for sbcglobal , sure your not passing on tech support questions that someone cant answer? - hence the lack of info you cant supply?

I was getting NETWORK CABLE UNPLUGGED before on the LAN icon.Then when the DSL tech support people had me reset the computer my LAN icon dissapeared.

Erm, if you can't connect to the internet, how are you posting this?

How did you get a job with sbcglobal tech support again??

How about in your next reply you explain what O/S you are using and explain the type of LAN you are on?? Like has been asked numerous times before?

I'm using my work computer right now.I work for sbcglobal...honestly..the problem that I posted is not really my problem. It's my customer's problem and i think i messed up her pc. Her Local Area Network Icon is gone and I can't get her connected.My apologies from lying!

OK, not a problem. Ask her what her OS is and get her to explain her LAN set up to you and then post what she says back here.

In the mean time could you explain what you told her to do in the first place that messed her PC up?

We were suppose to create a new pppoe connection because I suspect that her previous pppoe connection was currupted.I asked her first if her Local Area Network is enabled.She told be that she has a msg on the LAN that says "Network Cable Unplugged" .We already checked the cables if the modem is properly connected on the back of the pc.I also advised her to see a computer technician to disconnect and reconnect her NIC because the NIC might be lose inside the NIC slot.I thought of rebooting the pc might cure the problem but it got worst.LAN icon dissapearred and we cannot make a new pppoe connection anymore.

Hey Hey,

With the Network Cable Disconnected error it sounds like it's most likely Windows XP.

Have the customer complete the following steps..

Right Click on My Computer
Go To Properties
Go to Hardware
Click on Device Manage.

See if there's anything under network Adapters... You want to see a network card of some sort (Dlink, SMC, Realtek, VIA.. anything will do) and Have the customer double click on the card... Make sure it says the Device is working properly... If it says driver problem have the customer reinstall the driver, otherwise work with whatever the error says..

If the Device is working properly delete it and reboot...

When you reboot Windows should automatically reinstall the driver for it.. .and at the same time a new Local Area Connection should be created...

Your other option is to go to My Network Places --> Properties (Right Click) and Create a New Connection in there.

Peace,
HT

IF her os is winXP, I have a fix - when the lan is 'disabled' for whatever reason, it disappears from the systray - goto network connections and re-enable it. If it's gone entirely, just have her re-setup the lan (make new connection) and let XP fix itself. Sorry techie, but if you fouled it up, it's not a MS problem. If she calls them, you'll get the call right back from MS telling you to fix it.

Why can't simple checking in the network card properties fix it ? If your costumer is using windows 2k or Xp

Just goto network card properties and check if the 'show icon in the taskbar when connected' is ticked or unticked for whatever reason.