Internet Explorer has totally crashed on me!

I am using Win 98 SE OS, and I can't open or use Explorer in any way I can't even browse my computer contents. I have tried every diagnostic test I can think of including Windoctor, Virus Scan, Ad aware, spybot. I reinstalled IE6 twice. I have tried to use the windows update, but it only works if you are using explorer. I am using mozilla in the meantime, but I don't know how to use it to scan my computer contents or how to run any of my control panel programs as they wont work without explorer either. I would really appreciate some help.

Are you talking about iexplorer.exe (Internet Explorer) or explorer.exe (Explorer) I'm confused. I'm thinking you're going to have to describe the problem a little better...

microburn

Quote:

---

Are you talking about iexplorer.exe (Internet Explorer) or explorer.exe (Explorer) I'm confused. I'm thinking you're going to have to describe the problem a little better...

microburn

---

He clearly means iexplore.exe (not iexplorer.exe nor explorer.exe) since he mentions web browsers. But it also appears to be explorer.exe since he can't use his control panel.

By the way, if ever in doubt, read the title of the thread, "Internet Explorer has totally crashed on me!"

moonstonediva, have you tried restarting the computer and using run to start iexplore.exe? Maybe your links are screwed up, check what they point at.

You had the latest definitions before you ran all those scans, right? Did you instal or downloadl anything new right before this started happening?

- Xierox

Quote:

---

He clearly means iexplore.exe (not iexplorer.exe nor explorer.exe) since he mentions web browsers. But it also appears to be explorer.exe since he can't use his control panel.

By the way, if ever in doubt, read the title of the thread, "Internet Explorer has totally crashed on me!"

moonstonediva, have you tried restarting the computer and using run to start iexplore.exe? Maybe your links are screwed up, check what they point at.

---

Quote:

---

and I can't open or use Explorer in any way I can't even browse my computer contents

---

Also, he makes no reference to Internet Explorer or iexplorer.exe in his post.

Quote:

---

By the way, if ever in doubt, read the title of the thread, "Internet Explorer has totally crashed on me!"

---

It could have been possible he mistakened the two, I was just trying to clarify the problem fully.

microburn

Well my clue here is that you need to reinstall your windows....... Its the only solution i have seen for this problem so far ..... it happen to me sometime and my guess is that may be some file get corrupted or something like that....... Also few people suggest just put the RAM in another slot and this will fix the problem well in my case hasn't work and also i can't see connection in between these two things......

Its nothing relating with antivirus or spyware type thing..... I am pretty sure some file got corrupted..... Solution as i said install windows again and even if you can't do that then as your using mozilla use it till you get annoyed..... :D

Cheers

i don have a xp box (win 2000) but i am guessing "system restore " will help it

Hi there,

I once experienced the same problems. I was able to solve it by deleten the Internet Explorer folder in Program Files, plus deleten the registry keys of IE.
Reboot, reinstall.

I hope this will help you,

Grtz,

^ If that doesn't work.

A friend of mine was experiencing this problem after running adware/spyware cleaner programs, if it happened after running one of these put the files from quarantine back and re-run the program.


Edit: Or you could d/l Firefox, which I haven't had any problems with thusfar. But that's just me. :p

HAHHAHAHAH You cant run IE 6.0 on windows 98 SE. You have to downgrade to 5.5. I've had the same problem.

EDIT*

So it seems that there is a fix for it. On micorsofts page.

http://www.microsoft.com/windows/ie/...1/default.mspx

Internet Explorer 6 Service Pack 1

Internet Explorer 6 SP1, the latest version of Internet Explorer for users NOT running Windows XP, provides a flexible and reliable browsing experience with enhanced Web privacy features for all Windows users. This version includes a full installation of the Web browser and the most recent version of Outlook Express, the e-mail client that is included with Internet Explorer.

I to have experienced a similar problem before...

Winsockfix.exe helped me alot, it's a tool that replaces some registry keys and fixes your tcp/ip settings, which usually get messed up when using tools like spybot and adaware...

You can get it here: http://www.tacktech.com/display.cfm?ttid=257

Hoped this helped a little...

***EDIT***

Did not see dr. toker's post...

Either way this might help someone lol...

Quote:

---

I am using Win 98 SE OS, and I can't open or use Explorer in any way I can't even browse my computer contents. I have tried every diagnostic test I can think of including Windoctor, Virus Scan, Ad aware, spybot. I reinstalled IE6 twice. I have tried to use the windows update, but it only works if you are using explorer. I am using mozilla in the meantime, but I don't know how to use it to scan my computer contents or how to run any of my control panel programs as they wont work without explorer either. I would really appreciate some help.

---

I am amazed at the number of replies where the Original Post was not Read:

1/ the Operating System IS Win98..
2/ The problem is the Web Browser - Note it is said

Quote:

---

I am using mozilla in the meantime

---

3/ Another Web Browser is ALREADY BEING USED

iexplore.exe is the Browser component.. use by the Web browser as well as the Windows explorer..system browser

I suspect that when The control panel is opened.. the tool bars open but nothing in the main pane?
Is the story the same if you try opening My computer?
Winsockfix is not the immediate answer here..
Winds8929 has could have an answer.. but I suspect this problem appeared B4 you started the cleans..right?

If your answer is yes to all of the above: Clean install will be the easiest answer.. sorry.. I hate it when others tell me that.. but if you can back up the important.. and partition and format the drive, and clean install .. will be less time and worry than the repair..

OK Warning out of the way:

1/ remove the HDD from the machine.. and connect it to another PC (preferably 100% virus/adware clean).. this connection can be via the IDE bus or via a ide-usb adapter
3/ Run a scan Disk (check Disk) then defragment the drive
3/ now scan the drive with a current version of McAfee Stinger, then a current updated AV, prog, do an On-line scan with Housecall.trendmicro.com, Throw the cleaner (updated) into the fray..
4/ Now do a scan with Spybot S&D, and Adaware se v1.05

All of that is first and formost

If Any of the above steps find anything.. that is anything other than a cookie.. report back here with the results..

If all that is clear.. now we visit the MS knowledgebase and look for answers..Oh and we could safely reinstall the HDD back ito its original home..


but later on that

Thanks, I am sure you are right about reinstalling the OS. I just don't have it. My system is a clone made for me by a tech. I didn't get the OS on disk, I just have all the cab files on my hard drive. I am probably going to have to break down and buy a new OS.

If I buy a new OS I will have to upgrade my computer...blah blah blah

Thanks for your help!! :cool: :cool:

OK, this is a different country, but I guess I could walk down the road and buy a Win98SE Cd for around 10 USD (ten dollars)

Upgrading your OS might not be such a good idea..............would you like to tell me what memory, processor and such that you have?

:)

My g/f bought a compaq with no sys disk, it allowed us to create a 5 disc back up. Her computer got corrupted by spyware, and back up sys disk, and restore would not function. Similar to your problem, her disk was as good as no disk at all. i tried for 2 weeks to repair. After inventing a few new words, had to spring for xp. I guess on the bright side, she now has a stand alone sys disk....

I agree with FANACOOL you better format and reinstall windows and if you are using windows 98 it is better to swich to millenium

well i also have a another way round try to install fire fox as you default browser,may be .....i repeat may be .......that may help

nihil:
10usd win98 wow
here it costs around 4000 rupees( 99 usd ) (original)
licensed comes for cheaper rates

one more question
isn't it better to stay with 98 than to move to me??

I tend to use Win98SE on lower spec machines. I don't like Millennium on anything with less than 384Mb of RAM.

I have millenium running on a PII/266, PII/333 and PII/450, Duron/1.3 and P4/1.7 so the processor doesn't seem to make much difference. It is very much a RAM resource thing.

I wouldn't recommend using more than 512Mb of memory with any 9X machine, as too much memory makes them unstable.

I would not personally build an XP box with less than 512Mb and a PIII/733 processor.

Please remember to get a firewall on a CD and load it after you have done a reformat/reinstall, or you will get infected as soon as you connect to the net.

As for the problem ..................I think that Und3ertak3r has given some excellent advice..........make sure it is not a malware problem first............

I have had problems with corrupted LSP stacks in the past, but as I recall you could still open IE, it just didn't connect to the net?

Please let us know how you make out :)

I have to agree with nihil on this.

Winsock LSP is AFAIK a dll which get damaged or so for some reason.
The best symptom is with DHCP when you get a 169.x.x.x IP
169.x.x.x is a sort of internal default subnet of XP.
so, you can't get an IP, but the DHCP is up and running, this is because of that dll.
WinsockXPFix and LSPFix are two tools to resolve this.

Sorry that I went way off topic, but I thought I could clarify this a bit..

Grtz,

now to touch back on all the issues, you have been given a variety of ideas and things you can try. First I dont think that the winsock fix even works on 98, i think its only native to 2k and xp. But that is not going to fix anything either way. you have looked for spyware and adaware. I ran into a similar situation not too long ago. What I would recommend is if you can still get to the desktop... Seems unclear at this point.

If you can get to the desktop download this tool it is belarc advisor. when you install and run this program on the bottom of the page it will tell you your windows key. Write down the 25 digit key and hold onto it in case you do end up restoring or erasing or whatever.

Normally in this situation I wouldnt restore but do a soft install over the top of windows. If you can manage to get a copy of 98 i would recommend you start off it in dos and do the following:

Code:

---

type
C:
cd windows
smartdrv
cd options
deltree cabs  (<-- deltree might not be installed if its not rename the cabs files use "rename cabs blah")

---

Now create a new cabs directory

Code:

---

md cabs
cd cabs
(navigate to your cd probably just type "D:")
cd win98
copy *.* c:\windows\options\cabs\*.*

---

After the copy is complete type "c:"
this should take you back to that directory
type "setup /?"
in this it should give you some options like /is /ie and one other add these flags this time
type"setup /IS /IE /whatever" this will reinstall the core files of windows without destroying any of your program installs or your data

Disclaimer: dont hold me to the not destroying your installed programs, I cant remember if you have to reinstall your programs or not.

If you dont have or cant access a copy of win98 then try booting off a boot disk and try navigating to
c:\windows\options\cabs
and typing "setup"

Ok then stick to win98 its good.I have it myself and is really good for low end pcs