Guy hacks company's phone system to....?
Hello everyone! I really appreciate all the informaiton you all have give me while I have been posting and reading other forum subjects here. So just wanted to say thanks in advance.
However... I have another problem and I need you're help. Honestly I didn't know where to put my question(s)/problem(s) so I decided to just post in general chat. Since I'm new to all this pleas try and bare with me while I try to explain what is going on, and feel free to ask any questions/statements I might have missed. Okay enough babble now on to my problem.... :)
Here's the real deal....
The company I work for (going to college) I just normally take customer service calls. Well anyhow I guess this started about 2 months ago, this arabic sounding man would call and say...
"Transfer me to the IT department". Now we all found this odd for the simple fact that IT is closed when we work (I work the 7pm-3am shift). We would ask him where it was located and he would say New York, NY. Well our main IT office is located in Dallas. We new this was odd. We tried to get a caller ID number off him however none was listed. So days went on and many people got the same phone calls some people tranfered him to the number he wanted. The orginal thought is that the man was doing this to get free long distance. However just a few nights ago some customer service reps decided to keep him on the line and try to see where he was calling from. They just told the man to hold on a second and they would transfer him. They went to another line in a manager's office and looked at the caller ID. Nothing! However they did find some interesting information. It turns out when the put the phone on speaker phone to l"listen" into the man while we was suppose to be on hold. The customer service agent told me that he would get into people's voicemails and just enter in passwords. So I figured maybed he's hacking voicemail boxes to transfer data or something. It turns out our "head of security" guy in Dallas (our corporate office) sent out an e-mail not to transfer the man and there actviely investigating it. So they claim at least. The security guy is just that. A security guard. He knows nothing about the computer aspect, let alone our IT department is small and it's a total joke. I don't know that much about security yet I know some flaws that I have already found.
So I guess in that long drawn out story, I have questions to ask.
- What is this guy doing?
- Is there a way to find out how the call stats?
- Where it orginates from?
So I figured he was hacking the phone system or a theory was he was transfering data over multiple phone lines to "jump" to each line to eventually get to an end point.
We have 4 call centers in the U.S. (only ones we got) I don't know if any other calls centers have gotten this. I belive they have but it mainly happens late at night when the phone lines are slower.
I don't know much more information then that. I just figured someone here would know what to do or a way to "find" him. Anyhow thanks in advance you all are the best!
- Jxfuryice
"Love me or hate me, but spare me you're indifference." - Himmler