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Very strange occurence. I goolged "cannot right click" AND "Outlook 2003". There seems to be a few people that have ran into this problem, but I could not find any results.
Anyone have any ideas? I can right click the start menu and other non-outlook items, but cannot right click in outlook 2003.
Did your try to repair\reinstall?
Is this a standalone or using an Exchange server??
MLF
It is uses exchange server. The computer is not local, it is on a remote site so doing a reinstall would warrant a whole day's work once I leave the office.
So how are you connecting???
NAT on the VPN
I sorry..not sure what that means???
You are VPNing into your network...and then using remote desktop???
Well, I don't see what this has to do with the inability to right click,
but, A VPN connection gives the client pc a dhcp address for our local network and there is an entry in the host file on the client that points the exchange server name to the right IP. That exchange server name is setup in the outlook profile. Outlook sees the exhcange server as if it is on the local network once the vpn is established and the client uses outlook this way instead of using POP...
But,
Back to my original question. The guy lost the ability to right click anything in Outlook 2003. and I cannot find the resolve. He has over 3,000 contacts in outlook an several thousand tasks and they all synchronize with a Samsung Smarphone i500, so no chance that I will reinstall outlook because I don't want to export and import all of that BS and blow away pocket mirror and chapura and idem and have to resynch with the pos phone and all that.
You know...you can repair outlook....and reinstall...and if it is properly setup to the exchange server...all the data is still gonna be there....yeah it may take a little while to resync
I understand how vpn works...that wasnt my question.
If you worded you question properly in the first place...such as, the OS of the ws, that it was remote and using a vpn blah blah blah...
we could have reduced the number of posts.
I have vpns into my server , and they use outlook remotely...and I may be able to help you...
but maybe I wont.... :)
This is the only client that uses a palm os on a smartphone that synchronizes with thousands of contacts and tasks. I know that data resides on the exchange message store, but, the synch with the phone is the killer. I would rather just find what reg key or what popup killer is stopping his right click instead of reinstalling.
When he connects...with ALL those contacts...Its probably still syncing...
so if he waits till its finished
the right click will come back
MLF
This has been a problem for about four days.
and it worked before??
Has he been connected for 4 days??
Can he right click in other applications???
Is this XP\2000??
maybe his other software that syncs with outlook is interfering??
Any new apps\changes on the ws??
has he been playing with his mouse settings...??
Whats in the event logs???
if it is xp...why dont you remote desktop into the machine and see whats up??
and it worked before??
Yes, for about 6 months
Has he been connected for 4 days??
He connects when needed..
Can he right click in other applications???
Yes, Web, windows etc
Is this XP\2000??
Windows XP Pro SP2
maybe his other software that syncs with outlook is interfering??
Possible
Any new apps\changes on the ws??
No new apps or changes
has he been playing with his mouse settings...??
I have not verified this, but since he can right click everything except items in outlook 2003....
Whats in the event logs???
Event Logs...
if it is xp...why dont you remote desktop into the machine and see whats up??
I don't really know what I am looking for...
is it a laptop...with a touch pad???
what type of mouse???
Why cant he repair his outlook?/
You are telling me nothing has changed on the machine??
How do you know??? Users lie...I know I am dealing with this as we speak
"No I didnt install anything"
....I usually check the event logs....
MLF
It is a laptop with a USB mouse plugged directly into the USB port.
This guy is very technical and is usually able to fix the problem himself.
He also owns the company I work for, so I trust what he says.
The event logs are not indicative of anything related to the problem.
I do not want to rebuild outlook out of sake for his PDA phone.
Well,
Get him to update the machine and mouse driver...and repair outlook (you dont lose settings...usually)
Check the pda vendor for issues???
I have run outta suggestions.
Technically savy enough to be dangerous!Quote:
This guy is very technical and is usually able to fix the problem himself.
People who own companies can ALWAYS be trusted :rolleyes:Quote:
He also owns the company I work for, so I trust what he says.
MLF
I've run into this same issue as well. The first time it was no right-clicking as well as not letting the user open some calendar items. I had to delete the local profile folder and re-create it using the roaming profile which is a pain in the ass. It has happened again, this time just the right-click not functioning. I am not connected remotely, just sitting at the desk at the computer which is finished syncing with the exchange server. Does this have anything to do with exchange running in cached mode? Please help.
Andrew
Hey,
Have you tried to disable any if all of the plugins/add-ins in Outlook.
I know it's possible and there are always a few ...
I cannot give you the directions to where you can find them (because I'm not working with Outlook 2003 right now) but I'm sure they are somewhere to be found in "options" ( :D vage I know)...
Most of the time like in Office XP they're to be found in Options --> Other --> Advanced Options --> and then something like Add-in Manager or something.
Maybe if you disable them all and then try the right-click it might work again..
Anyway just a thought.
Tell me if it worked,
C.
Well...I have 3 sites that run Outlook (various versions) with the exchange server(various versions) and have never seen this issue....which leaves me to believe it maybe some 3rd party software that interacts with outlook, such as PDA software, AV, Spam filter or something that is running...heck could even be the mouse driver :confused:
Usually when I have an issue...I either repair outlook, or recreate the profile...which usually corrects any issues.
MLF
This has only happened to one of our users. Each time, not only does the right click funcationlity go away, but if you try and open calendar items which were sent by other users, it will say Can't Open Item. Object cannot be found. (not the exact message, just what I could remember). I had to delete the user profiles both from Mail in CTRL Panel as well as from their Blackberry Desktop Connector. It may be an issue which is caused by his blackberry. Do your users have blackberries as well Fraggin?
ah ha...PDA
Same as fraggin
Think its related???
Check the PDA vendor for issues.
MLF
Could be related, but we've got 3 other users with blackberries and oulook 2k3 and no problems at all. Same user has had problem twice. I checked for hotfixes and technical advisories at blackberry but there is nothing. Support costs money per incident, anyone with a support contract with blackberry want to find out for me? hehe.
Same OSes, Patch level...drivers etc
Obviously something is different on the one machine....
As for support...they dont have an online tech knowledge..to search for issues???
I find that hard to believe
MLF
Oh yeah and google works well too
http://groups.google.ca/groups?q=bla...r=&sa=N&tab=wg
MLF