HDD not Detected

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September 2nd, 2005, 09:27 PM
AngelicKnight

HDD not Detected

I'm having a problem getting an external HDD to get detected right by WinXP Home. Here's the breakdown:

1) HDD is connected to box via USB 2.0 port, thanks to an IDE-to-USB adapter I'm using. Adapter was first plugged to the HDD, then the power, then the adapter was plugged into the USB port. The hardware is detected automatically and installed successfully.

2) The HDD never appears under My Computer nor under disc management.

3) Device manager reports that the devices is working properly.

4) I think this could be my problem -- I already have numerous IDE devices installed (one DVD writer, one CD-ROM, 2 HDDs (one slaved to the other), floppy drive, and zip drive. I've read that perhaps there's something special I have to configure in order to add yet another IDE device.

5) Adapter does not require driver installation in WinXP.

Again, it is detected by device manager, it just won't appear in disc management or under My Computer.

Info on the adapter can be found here and here.

HDD is a Seagate. I've also tried it with a Toshiba and Western Digital, and the results are the same (if not worse).

Advice?
September 2nd, 2005, 09:37 PM
foxyloxley

Quote:

I think this could be my problem -- I already have numerous IDE devices installed (one DVD writer, one CD-ROM, 2 HDDs (one slaved to the other), floppy drive, and zip drive. I've read that perhaps there's something special I have to configure in order to add yet another IDE device

if you've attached it via USB, doesn't it get 'seen' as a USB, and not as IDE ?
As a check, have you tried to power off, attach the HDD / USB device to the PC, and THEN power on ??
See if it is accepted that way ?
September 2nd, 2005, 10:07 PM
Nokia

If you are trying to configure it as an IDE device it wont work as the maximum number of IDE devices you can have on one controller is four.

IE, DVD rewritter, cd rom and two Hard drives ont the one IDE controller.

Then your flopy and zip on the other.

You can add a PCI IDE adaptor card to get more IDE devices.

Not sure about the usb to ide adaptor as I have never seen one before but am i right in thinking that it is a USB card that then connects to the IDE bus internally?
September 2nd, 2005, 10:13 PM
Tim_axe

Are you sure disk management doesn't see it? Because until you can see it there, everything you will be doing will be towards getting disk management to see it...

Try booting your computer with the USB HDD unplugged, and plug it in after logging in. It should become successfully added. Then unplug it. If your computer reboots automatically upon doing this, it is likely a driver issue or a low-level USB issue. Yes, I have seen it happen before. Anyways, if it worked, it should complain about unsafe removal. Then plug it back in and see if it is detected. That sometimes worked for me with some CF card readers...

If that didn't work, try this:

Start -> Run -> "mmc"
Console -> Add/Remove Snap-In
Click "Add" -> Select "Removeable Storage Management" -> Add it
Click Okay, and explore that snap-in such as going through "Media Pools" and "Physical Locations"
Play around, hopefully pull something off
That's about all I can think of... :)

BTW, it might not hurt to borrow a removeable HDD from a friend to see if theirs works. Your controller could be fubarred, or the IDE-USB connection/controller has some problems. I've run into that problem once, was a PITA to figure out...
September 2nd, 2005, 11:40 PM
AngelicKnight

No luck. I got the hardware added icon in my system tray after I plugged the drive into USB after logging in (after reboot). However, it still did not appear in My Computer. When I unplugged it, it neither gave me an unsafe removal warning nor rebooted; it just made the usual unplug sound and never gave me a message.

The drive does not appear in the MMC snap-in.
September 2nd, 2005, 11:51 PM
Katja

Am just wondering if an external harddisk on USB isn't similar to e.g. a flash memory pen or a flashcard-reader. That it's an IDE disk should not even matter since the operating system just sees it as an USB device. Either it's a hardware failure in the adapter or something else is going wrong. But I don't think it's related to any IDE setting on your computer.
September 3rd, 2005, 12:06 AM
!mitationRust

Can you hear the disk?
September 3rd, 2005, 12:15 AM
AngelicKnight

Indeed, I forgot to mention that -- I can indeed hear the disk running when I power it up, so it appears to be running just fine, whirring quite nicely.
September 3rd, 2005, 12:49 AM
!mitationRust

I must confess I've never owned or used an external HDD. But have you messed around in your BIOS to see what options might clue you into something? And one more question. Have you had this working on another computer before?
September 3rd, 2005, 06:10 AM
Tim_axe

I came across a quick mention in the DansData article you linked...

Quote:

As long as the drive you're connecting to is set to Master (does anyone else remember the days when some drives didn't have jumper block settings on their spec stickers? Wasn't that fun?), the data side is plug-and-go. The power side's about as simple; the R-Driver power adapter is a world-compatible unit, and it's got a standard IEC socket on it, so you can use any spare computer power lead you've got lying around to run it.

So incase you haven't check that yet, be sure to do so. I think I've run into this problem once with my IDE-USB enclosures. It was a PITA to troubleshoot, and I never managed to solve it (though now I'm convinced that is what was wrong) and it had the same symptoms you mentioned.

Cheers & good luck.
September 3rd, 2005, 06:30 AM
!mitationRust

See I just hooked up my new Hitachi ( yeah I said it :)) to my MOBO and had to tweak the BIOS to get it to recognize both HDD's. I had to turn on a "combine option" [enables PATA and SATA] and then turn on my SATA to boot master SATA primary socket1. I have a recognize feature in this BIOS as well that recognizes new hardware.....which reminds me. What is your screen saying while doing a memory test and IDE seek etc...? What type of BIOS you working with? Did the External HDD come with software or is it just considered to be "plug-n-play"? Do all external HDD's show up under "My Computer"? (silly, but just curious)

Sometimes USB's are a little finicky..... I have four on this board and it only likes my top left one with some equipment.
September 10th, 2005, 02:10 AM
AngelicKnight

Quote:

What type of BIOS you working with?

Is there a way to check that from Windows? If not, I'll check it next time I can reboot the box.

Quote:

Did the External HDD come with software or is it just considered to be "plug-n-play"?

It came with software to install a driver on a Win98 system, but WinXP is supposed to already have all the necessary drivers.

Quote:

Do all external HDD's show up under "My Computer"?

Yes, and I have successfully used another external HDD (a Netdisk) via the sane USB2.0 card before.

Also, I just set up another XP Home system on a spare box, and on the freshly installed system it gave the exact same symptoms. Is detected by hardware manager, drivers installed successfully, then doesn't show up as a drive under My Computer or Computer Management. So it's behaving the just the same on two different XP boxes.
September 11th, 2005, 07:21 AM
Tim_axe

AngelicKnight - Take a look at my last post. Make sure the Hard Drives you're connecting to that adapter are set to be the "Master" of their bus. Otherwise the IDE/USB adapter will have symptoms similar to what you are experiencing.

It happened to me once when I put an old 4gb Quantum Fireball drive into my USB enclosure...it was set to secondary and the IDE/USB adapter couldn't find the drive though My Computer / Hardware Manger showed the adapter...
September 13th, 2005, 12:23 AM
!mitationRust

I apologize I didn't click on the links to see the hardware................ I would think that drive is not going to show up till the BIOS recognizes it........... I've never plugged in a regular HDD while the comp was on and then had the OS pick it up...........That's been my exp. Try booting from that drive through USB. Then switch it back........sometimes my drives won't show up till I boot from them.

Now my BIOS is severely robust and it has USB-HDD options etc.....

If you want to check out the BIOS:

BIOSIdentify1.exe

Drop it in admin prompt hit enter and it gives the BIOS info.

Example:

Code:

----------------------------------------------------[[email protected]]--- BIOS Info Tool v1.3, Copyright(c) 2004 by Serge Galkin (StarGaz0r) Win9x/Win2k/XP version e-mail: [email protected] ---------------------------------------------------------------------------- ¦ ROM BIOS by Award Software International Inc., http://www.award.com/ BIOS ID Strings: 12/28/2004-i875P-W83627H-6A79BA19C-28, 6A79BA19 Model: Phoenix-Award BIOS v6.00PG (Medallion BIOS), 12/28/04 Vendor: Abit Computer Corp. Version String: 28 Designed for: Intel 875P (Canterwood) Peripheral bus(es): ISA/PCI ¦ DMI.BaseBoardInformation: Manufacturer: http://www.abit.com.tw/ Product: IC7/IC7-G(Intel i875P-ICH5) Version: 1.0/1.1 ¦ DMI.SystemInformation: none ¦ DMI.BIOSInformation: Vendor Name: Phoenix Technologies, LTD BIOS Version: 6.00 PG BIOS Starting Address Segment: E000h BIOS Release Date: 12/28/2004 BIOS ROM Size: 512 KB ¦ BIOS update interface: awdflash hook [v] Supported Flash ROM Size: 4 Mbit [v] Flash Chip Block(s) Size: 64KB [v] NT Flash Support ¦ Supported features: [v] IntelR ACPI 0.9/1.x [v] System Management BIOS w/DMI v2.2 [v] PCI IRQ Routing Table v1.0 (correct) [v] EL TORITO CD-ROM Boot Specification