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Hi ,
I am new , I own a hotel and a travel agency is some who receiving my clients and I want to stop them,I am looking for a good computar person to check out how they are doing it and would like to update my website, I am in costa rica and need help from a great computar person,I want to be the first wesite the people find when they look up our area.If anyone can help,contact me.
Chloe
Hi ,
I own a hotel and a travel agency is some how connnected to my website and emails, Can anyone help? I want to stop this and am not a computar person,if anyone knows how to sop this, Can anyone help with this problem, some how this company is linked to my website and is stealing my clients.
How about starting your own thread instead of hijacking someone else's? While you're at it.. Supply us with all the information you can.. Like, how do you know this is happening? What's running, OS, services etc..Quote:
Originally posted here by chloe7
Hi ,
I own a hotel and a travel agency is some how connnected to my website and emails, Can anyone help? I want to stop this and am not a computar person,if anyone knows how to sop this, Can anyone help with this problem, some how this company is linked to my website and is stealing my clients.
Hi Chloe, and welcome to AO.
I think that I understand you, but I am not too sure how it is happening at present.
Someone is stealing your customers? You say you have a website, do you take your customer bookings through this website, or do yo use e-mail/fax/telephone/mail?
Is it that someone actually goes to your website and then gets diverted to another site who takes the custom?
What have you noticed that makes you think that this is happening?
:)
I merged all the hijackings into this one...
Thanks Negative ,
I am not sure if this is website security, but let us wait for some answers first.
I live in a tourist resort and I have actually come across this sort of thing before :eek:
I think that I have asked the right preliminary business questions?
First of all, i know nothing of computars or websites. I found you guys because I noticed things happening on my website and emails,I am in lonelyplanet and alot of other guide books,people email me for a reservation and somehow end up with this other company, I am only asking if any of you computar people know if this is possible,Can someone hook a link or something to a hotel and steal emails from a website or email,or am I just nuts. I get an email from someone and the next day , I get a call from a travel agency asking if I have room avaliable, they fax me with the persons name and it is the same name that I got the email from,Can they be connected to my website?
Well yes...this can happen...Quote:
Can someone hook a link or something to a hotel and steal emails from a website or email,
What I would do first is change your passwords for your web site and your email....see if it still happens
Does anyone else know your password for your email????
Maybe it is someone you work with??? I have seen many businesses with a common password...that everyone knows
Or maybe the client is just searching out places to stay.....and then contacts thier travel agent to book.....???
Next would be to ensure that your computers you use to access these things are not compromised...meaning they dont have some virus\spyware\malware on your machine that is logging your activity...
You may want to hire someone that knows more about computers\websites\email to handle this....and to make sure your web server and\or email server is not being accessed by said unauthorized persons??
Cause we need way more information to help out....such as
Is the server your website is being hosted on ...secure...patched???
How do you get your email???
What operating system do you run to get your email ....windows 98\2000\xp??
MLF
My website was set up by the guy that made almost everyone's in this small town ,He quit doing website's now, could he have linked my website or email address to this travel company that also works in the same to town ,He worked for then too ,they are here too? Where can I look it up and how do I change it
What is malware? and how do I change passwords on my website? I do believe someone is tracking my website activity,so how do I stop that? do any of you know someone to help
My system uses 98 windows I have hotmail for my email I have adware and and old norten anti virsus,I bought my business with the website,i have noticed strange things with it,people contact me and this company calls with the same person or the person looked me up and ended up gettting them,my wesite has something tracking it and I want to stop it .What do I do?
Well Chloe...
98 is not secure...so you may need to update your computer.
then get some one else to update your website...cause...just on assumption here...and not really knowing all the facts
But you maybe should get a new guy to do your website........Quote:
My website was set up by the guy that made almost everyone's in this small town ,He quit doing website's now, could he have linked my website or email address to this travel company that also works in the same to town ,He worked for then too ,they are here too
You cant trust everyone. ;)
MLF
It sounds like you need to do an audit of sorts on your won website. Find someone who knows website design to sit down with and make sure the links on your own page are properly coded and going to the pages intended. Find out who's doing your hosting. You need to get a handle on how your site is basically working. Post a link to your website here and we can do a "whois" to find out who does your hosting and owns the domain name.
Next, you can check your own machine for spyware or viruses using web-based virus checkers. Again, if you know nothing about computers, find someone who does to help. There's several online scans out there, here's one:
http://www.pandasoftware.com/products/ActiveScan.htm
It's not clear from your posts exactly what is happening, and not knowing a great deal about computers, you probably need some help onsite.
Hi there Chloe,
It would be a great help if you could give us a link to your website.
There are various ways that what you are noticing can be done:
1. There is spyware on your local computer that is sending copies of e-mails you receive to someone else.
2. Someone has gained access to your e-mail account
3. Your website has some sort of contact form on it, and this is being forwarded.
So, do you download your e-mails and read them on your computer, or do you read them on your mail provider's machine? You can test this by unplugging your PC from the internet and opening your e-mail. If you can find e-mails you are downloading, if not, you are reading them on your e-mail provider's machine.
Also, do you only get the communication from the other company AFTER you have opened the e-mail, or does it happen before?
Change your e-mail account password, AND the question for if you forget it. Do not give an honest answer to the question. Write it and the password down and lock them away. Do not have them written down near your computer if anyone else (staff and so on) have physical access to it.
:)
Hi Everyone,
I went to the Pandasoftware site for a scan, WOW,I have so much junk on my computar, I am buying the 2006 Titanium anti vr and spyware, just got another call from the travel agency with the same new,it is when I open my emails,my website is www.Lacolinalodge.com if you guys want to look it up,I'm trying the spyware first and maybe that will stop it, thanks for all your help,I'll let you know ,
;)
Wow, nice lookin' place, chloe!
Your domain name registration appears as such:
---------------------------------------------------------------------------------------------------------
Registrant:
La Colina Lodge
La Colina 100 Metros Antes
Escuela de Los Amigos
Monteverde, Puntarenas 5655
Costa Rica
Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: LACOLINALODGE.COM
Created on: 27-Jul-03
Expires on: 27-Jul-07
Last Updated on: 02-Sep-05
Administrative Contact:
Badminton, John [email protected]
La Colina Lodge
La Colina 100 Metros Antes
Escuela de Los Amigos
Monteverde, Puntarenas 5655
Costa Rica
6026455009
Technical Contact:
Badminton, John [email protected]
La Colina Lodge
La Colina 100 Metros Antes
Escuela de Los Amigos
Monteverde, Puntarenas 5655
Costa Rica
6026455009
Domain servers in listed order:
NS1.ZABCO.NET
NS2.ZABCO.NET
Registry Status: REGISTRAR-LOCK
Registry Status: clientUpdateProhibited
Registry Status: clientRenewProhibited
Registry Status: clientTransferProhibited
Registry Status: clientDeleteProhibited
-----------------------------------------------------------------------------------------------------
Your hosting appears to be with GoDaddy. The registration was updated in September of last year, with renewal of the domain name still over a year away. You'll probably have to contact GoDaddy or the former webdesigner for the password and settings for the site.
Definitely, and I mean DEFINITELY clean that computer up. You might consider reformatting, or even getting a new computer.
edit -- be aware sites like Panda generate their share of false positives. Not everything it showed was necessarily a virus, or even a spyware program. Panda and other online scans show cookies as spyware, and for most users, cookies are a minimal risk.
Try a couple of free apps, Spybot and Ad-Aware (note the exact spelling) for spyware removal. My big concern, given what you describe as having happened, is a keylogger on your PC.
seriously, you should contract an IT professional to assist with this project. If you are unfamiliar with computers as you say, our help is not going to be enough.
Hi Everyone, My whole computar is ****ed up now, I need help from a reformed Hacker to help,I found you guys trying to find help, Are you guys just computar *******s looking for people to mess with, I have a family and need help,do you have any compassion,My computar is now runing slow nd I can't even check emails. I'm 39 and have kids and am running my own business in a 3rd world country,I really dont need any ****,just help, brokencrow has offerede to help, thanks,I am in the mountains of Costa RIca with NO computar help. I downloaded and did everything you said to do and now I can't use my computar,Big **** You. Hello, Help me,with my website help me with my computar ,why is running slow now cn anyone help a women in th moutains with kids ?
I am pissed ,
Thanks,
Chloe
Hi,
Sorry for the ****, I am A women ,we do bitch! I am stuck up in the mountains in costa rica ,there are no computar people up here, I need help, My computer is running slow ,I restored it and everytinme I open a email it runnns forever and I can't reply, I need help
Chloe
Chill out...
Many times we all have suggested for you to hire a professional......
I dont know...but that is what most business people do......
you cannot blame us because you do not have the proper tools to run your business........ 98 is an unsupported OS....
Sounds like you are trying to use a technology for your business that you dont understand...tis not our fault.
Hey....I will fly down and fix it for you, ....but it may be more cost effective to hire someone local ;)
MLF
Step 1.) Upgrade your system to Windows 2000, XP, Linux or if your system is too old to be updated, buy a new system. Using a software, such as BCWipePD before installing the new OS will clean your hard drive and you won't have to worry about any of the virus/malware already infecting the computer.
Step 2.) Once you system is back up, invest in a good antivirus software. Don't ask which one is best, because everyone has their own opinion. There is a link on my website (www.zowned.com) to a free 12 month download of eTrust. Along with some other free tools you may need. (AV, Spyware Removal, Firewall, etc).
Step 3.) Do your best to hire an in house technician. Every company should have one, if not.... Get a consultant.