Adobe CS3 Compatibility

Hi Dear AOs,

I have come across a problem in Adobe CS3 installation which was unfortunately quit strange to me,

I downloaded Adobe CS3 trail package from adobe officail webstite downloaded file is a extracting file named as "ADBEPHSPCS3_WWE" which later on extracts some folders and setup files in which we have first run the setup.exe which will later on follow the rest setup for photoshop, flash, and others

after extracting the "ADBEPHSPCS3_WWE" i got this so called setup.exe in my laptop which is with {OS: Vista Home Premium) instead of running setup file without giving a single error it simply turned off i tried restarting the computer and other several ways

Finally i tried the same Setup in desktop computer which is with Windows XP and i was strangely staring because it didnt gave a single error and it does work


for the same i googled a little bit and found that there was some problem with the compatiblity but failed to find the solution for this very problem.

How will i finally be able to work with adobe CS3 in my vista based laptop

Regards
KK

Hi KK,

Where and what did you download to.....a CD/DVD? or to a hard drive, and was it on the laptop or desktop to begin with?

How big is it? and do you have a thumb (USB) drive big enough?

You say:

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i tried restarting the computer and other several ways

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What were the other things you tried?

I too find it very strange that trying to install an operating system shuts down your computer, or was it just the installation that was turned off?

Certainly Vista Home Premium is capable of running that application........ I think the compatibility issue is with the basic home version?

I also don't think it is a hardware compatibility thing, but you never know, so please make sure that you have the latest:

1. BIOS
2. Video driver
3. Sound driver

By the way, have you installed Vista SP1? There might be an issue there perhaps? and, by the same token, have you updated that XP box to SP3?

:)

Please have a look in your system logs and look for installation logs to see if there are any clues there. For the time being go into your BIOS/Windows and turn off the restart on error option......... we need all the clues we can get;)

I use Adobe C3 products with Vista Home Premium and have not encountered any problems. It sounds like a problem with the install. Did you actually leave it alone for a minute or two to see if the .exe was still running and possibly still executing?

Hi Nihil,

well i downloaded adobe CS3 from the web site www.adobe.com

and i tired installing it on laptop which is with vista home premium
which unfortunately didnt worked from some or the other reason

Yes ofcoz its not a hardware issue but its some where i am going wrong or some other reason



I was successful in installing it at desktop which has windows XP sp 3 which worked prefectly


and over my laptop i restarted the laptop and tried installing it there which didnt worked fine

You will need quite a good laptop to handle adobe products :)

Do an uninstall of the product fully and then reinstall?

I will check the adobe staff in the office here if there are incompatibilities with Vista.

Hi KK,

Did it produce an installation log, also, is there anything in the Windows System, Security, and Application logs that might give a clue?

I would also (temporarily) turn off AV, firewall and UAC then try it again.

You didn't mention if it switched off the installation or the whole laptop?

You might try installing it in safe mode?

You got UAC enabled?

That's a strange critter...

Quote:

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Did it produce an installation log, also, is there anything in the Windows System, Security, and Application logs that might give a clue?

I would also (temporarily) turn off AV, firewall and UAC then try it again.

You didn't mention if it switched off the installation or the whole laptop?

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Well as i double click on the setup file it does open for 2 secs and turns off and does not prompt any error ( and it does not shuts the computer only the installation shuts)

i removed norton / turned off firewall / closed other applications still same issue.

Quote:

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You will need quite a good laptop to handle adobe products

Do an uninstall of the product fully and then reinstall?

I will check the adobe staff in the office here if there are incompatibilities with Vista.

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I have intel dual core with 2 GB of Ram with vista home premium so i dont think so there is a hardware or a software issue

Quote:

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You got UAC enabled?

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Well it is my laptop and admin rights are in my hand

where as i have also tired with admin ID

Hi there KK,

Quote:

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Well it is my laptop and admin rights are in my hand

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I think that brokencrow has a good point in that Vista does not behave like other MS opeating systems when it comes to user rights. That is why I suggested that you boot into safe mode and try from there. As I recall the safe mode boot in Vista means thet you log in as a true administrator?

I have a Vista box here.......... I will connect it and try to load this software and see if I can replicate your problem. I will download on my XP box and create media then try to load it onto the Vista machine.

We will see what happens and take it from there?

Have a good weekend :):)

Disable UAC and try it. UAC actually limits admin rights, even for admins.
It's pretty useless anyway considering most malware infects via scripting.
Shane Macaulay got by UAC with ease when he won the hacking contest
at CanSecWest earlier this year.

I am really sorry to say but Safe mode not working

its still not working


more over i have installed adobe "Photoshop 7.0 ME" for the while as a alternate which is working fine without any error

but only issue is with this setup of mine


Edit with some more informations

Some problems on the adobe forums itself i found some of the similar problems
http://www.adobeforums.com/webx/.59b52d79
and
http://www.adobeforums.com/webx/.3bc3b434

Is there something to do with 64bit and 32 bit?

I've seen a number of issues on 64-bit machines, usually drivers. And
I do believe Adobe installs virtual drivers.

Are you running 64-bit Vista?

Well !!!

my laptop is not a 64bit its 32 bit so bit problem is out of case earlier i had thought so but its not as it is vista home premium without a high level graphic card in it

....

recently i downloaded the whole thing again and used it in my XP box and it was going on very fine and i also worked in adobe photoshop CS3

and i took the same file to my laptop vista base and tried to extract it there
after a while of processing it gave a error
"adobe has come across a error while extracting please download it again and try again"

now its not extracting also (the newly downloaded file from www.adobe.com)

Hi there KK,

Have you tried extracting it to a CD/DVD on your XP box then try to install on the Vista box from the CD/DVD? It might work.

:)

I have extracted those files to the Flash Drive and tried to run that setup.exe on the laptop but i got the same result

and that does not leave a single log file also

i tried in safe mode also but it does not work any ways


" What would be the problem because adobe photoshop is compactible with any computer of higher configuration"

and my laptop is quit workable for adobe photoshop

Hi KK,

Seems that it is quite a common problem with more than one cause. Please look at this:

http://www.itwriting.com/blog/?p=225

and this:

http://cdharrison.com/2007/05/08/ins...3-web-premium/

:)

Hi nihil,

well thx for this valuable links

but unfortunately both the tricks have failed.

and there is still no solution to have it installed...

can i write a email to Microsoft and Adobe regarding this issue?
is any other way i can get it installed...

attached the screenshots of the error report while extracting

and other one is the screenshot of the small window showing the silent installation window which opens for 2-3 sec and closes quitely..

Hi KK,

Sorry to hear that you still have a problem. One thing occurred to me: have you installed Vista SP1?

1. If you have, did it install without any error messages?
2. If you haven't then you might try doing so and then try to install CS3 again.

To be honest with you, it doesn't look like a Windows problem to me. If it were I would expect you to get some sort of message in your applications or system logs. Try downloading and running this. Look for any hotfixes that have a red "X" next to them.

http://www.belarc.com/free_download.html

It looks as if Windows doesn't even see that there is a problem?

If I were you I would contact Adobe as they are the ones who make money out of the application.

Hi there,

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It looks as if Windows doesn't even see that there is a problem?

If I were you I would contact Adobe as they are the ones who make money out of the application.

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Yes Agreed its a adobe problem not a Microsoft problem as i had problem before also in installing other programs but for every other problem it does give a error report but only for this very applications it does not prompt any error !!!!

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Sorry to hear that you still have a problem. One thing occurred to me: have you installed Vista SP1?

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I have vista sp1 installed and it didnt gave a single error while installing.

any ways i would rather try to contact adobe for this very error.

before finally giving up...